About The Team
The Information Technology team at Rubrik influences business processes, employee experience, and technologies to scale our organization to $1B+. This team creates operational efficiency across the company by centralizing the management of Infrastructure, Technology, and Data. The IT team ensures all stages of the software development lifecycle in a secured environment and scrutinizes the deployment of proper processes along with governance. They champion Rubrik on Rubrik and are the first customers of the Engineering teams at Rubrik.
Rubrik Corp IT is constructed of 100% SaaS and 0% on-premises. The IT team caters to accelerated enhancement of business value and multiple day-to-day business processes through our varied SaaS applications like Salesforce.com, Oracle Netsuite, Workday, Snowflake, Etrade, jitterbit, Allocadia, etc. This team also delivers high-paced business outcomes with 100% system uptime backed by agile, nimble, simple, but cohesive Cloud architectures.
About the role:
Rubrik is seeking a Support Manager for IT apps responsible for overseeing the ongoing maintenance, support, and optimization of critical IT applications to ensure operational stability and availability. This role involves managing a team of technical support staff, coordinating with cross-functional teams, and ensuring that all service level agreements (SLAs) are met. The ideal candidate will have a strong technical background in Salesforce, excellent leadership skills, and a deep understanding of enterprise applications along with prior experience as a support manager
What you'll Do
- Leadership and Team Management:
- Lead and manage the IT apps support team, ensuring they have the necessary skills, tools, and motivation to provide exceptional support.
- Set clear performance goals and regularly evaluate the team's performance.
- Foster a collaborative and inclusive team environment that encourages continuous learning and improvement.
- Operational Oversight:
- Oversee the day-to-day operations of the support team, ensuring all incidents, problems, and service requests are resolved within agreed SLAs.
- Ensure the continuous availability of IT applications, monitoring performance, and addressing any issues proactively to prevent downtime.
- Manage the prioritization and escalation of critical issues to minimize impact on business operations.
- Stakeholder Collaboration:
- Work closely with business stakeholders, application owners, and other IT teams to understand business needs and ensure alignment of support activities with organizational objectives.
- Regularly communicate with stakeholders to provide updates on incident resolution, ongoing support activities, and any potential risks to service continuity.
- Process Improvement and Optimization:
- Identify opportunities to improve support processes and tools, driving automation and efficiency wherever possible.
- Implement best practices in IT service management, including incident, problem, and change management, to enhance service delivery.
- Develop and maintain documentation related to support processes, including playbooks, SOPs, Month end and quarter end support process, and runbooks.
- Vendor and Resource Management:
- Coordinate with third-party vendors and service providers to ensure timely and effective resolution of issues involving external applications or services.
- Manage the allocation of resources, including budget planning for support activities, to ensure optimal use of resources while meeting business needs.
- Risk Management and Compliance:
- Ensure that all support activities comply with organizational policies, industry standards, and regulatory requirements.
- Identify and mitigate risks related to application stability and availability, including the management of technical debt.
Experience you'll need:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 7 years of experience in Enterprise IT applications, with at least 3+ years in a leadership role managing support teams.
- Strong experience with enterprise IT applications, including CRM, Quote to Cash, integrations and custom applications. Salesforce experience is required. Netsuite or Oracle experience is a strong plus
- Proven leadership and team management abilities.
- Excellent problem-solving and decision-making skills.
- Strong communication skills, with the ability to effectively collaborate with technical and non-technical team members stakeholders.
Key Competencies:
- Customer Focus: Commitment to delivering high-quality support services that meet the needs of the business.
- Adaptability: Ability to navigate and manage change, with a focus on continuous improvement.
- Technical Acumen: Strong understanding of IT applications, infrastructure, and the operational challenges associated with supporting them.
- Proactive Approach: Anticipates potential issues and takes preventive action to ensure service continuity.
Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
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Diversity, Equity & Inclusion @ Rubrik
At Rubrik we are committed to building and sustaining a culture where people of all backgrounds are valued, know they belong, and believe they can succeed here.
Rubrik's goal is to hire and promote the best person for the job, no matter their background. In doing so, Rubrik is committed to correcting systemic processes and cultural norms that have prevented equal representation. This means we review our current efforts with the intent to offer fair hiring, promotion, and compensation opportunities to people from historically underrepresented communities, and strive to create a company culture where all employees feel they can bring their authentic selves to work and be successful.
Our DEI strategy focuses on three core areas of our business and culture:
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Our Company: Build a diverse company that provides equitable access to growth and success for all employees globally.
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Our Culture: Create an inclusive environment where authenticity thrives and people of all backgrounds feel like they belong.
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Our Communities: Expand our commitment to diversity, equity, & inclusion within and beyond our company walls to invest in future generations of underrepresented talent and bring innovation to our clients.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at [email protected] if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
EEO IS THE LAW
EEO IS THE LAW - POSTER SUPPLEMENT
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS
Top Skills
What We Do
Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
Why Work With Us
At Rubrik, we embrace the power of you as we embark on a journey of infinite possibilities. United by our meaningful mission to secure the world’s data, our culture ensures everyone can unleash their ambition and make a lasting impact on the world. Come create transformative solutions that will shape the future of cybersecurity. What we do matters.
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