Observability Senior Engineering Manager

Reposted 12 Days Ago
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Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Senior level
Fintech • Payments • Software • Financial Services
The Role
Lead and mentor a Site Reliability Engineering team, enhance system reliability and performance, collaborate with cross-functional teams, and promote innovative solutions.
Summary Generated by Built In

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. 

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.   

What to Expect?

Team Building and Mentorship:

  • Recruit and retain engineers with diverse perspectives.
  • Provide coaching, mentorship, and career development support to ensure team members excel both technically and personally.

Collaboration and Alignment:

  • Partner with Product Owners and Engineering.
  • Foster effective collaboration across teams and functions.

Technical Leadership:

  • Guide software design patterns, architecture, and engineering best practices.
  • Drive design-focused software delivery to enhance quality and scalability.

Continuous Learning and Knowledge Sharing:

  • Promote a culture of learning, knowledge sharing, and excellence across the organization.
  • Encourage adoption of consistent practices across teams.

Driving Innovation:

  • Stay updated on technology trends and facilitate the adoption of new tools and methodologies.
  • Encourage innovative thinking to drive team and organizational growth.

Performance Management:

  • Set annual objectives for team members.
  • Conduct performance appraisals and provide constructive feedback to support career development.

What Will Make You Successful?

Professional Skills

  • Bachelor's or higher degree in Computer Science, Engineering, or related disciplines.
  • Excellent leadership, communication, and stakeholder management skills to drive cross-functional collaboration culture.
  • Passion for people development and commitment to creating an inclusive work environment.
  • Customer-oriented and quality-focused mindset with a drive to deliver true customer value.
  • Open-minded, solutions-oriented team player energized by collaboration.
  • Familiarity with Agile and DevOps practices.
  • Fluency in English (spoken and written).

Key Qualifications

  • 8+ years of experience in software development using one or more programming languages.
  • Expertise in designing, analyzing, and troubleshooting distributed systems.
  • 5+ years of leadership experience managing and mentoring technical teams.
  • Proven experience leading observability, SRE, or platform engineering teams in large-scale, distributed environments.
  • Deep expertise in observability tooling, including Elastic Stack (Elasticsearch, Logstash, Kibana), Prometheus, OpenTelemetry, Grafana, or equivalent technologies.
  • Strong background in Kafka, data streaming, and real-time analytics, with experience building observability pipelines for high-throughput systems.
  • Proficiency in cloud and container technologies (e.g., Kubernetes, AWS, GCP, or Azure).
  • Experience with infrastructure as code (IaC) and automation (Terraform, Ansible, CI/CD pipelines).
  • Proficiency in troubleshooting issues across the entire software stack.
  • Hands-on experience operating large-scale multi-tenant infrastructure as a managed service.
  • Strong verbal and written communication skills.

Additional Requirements & Qualifications

  • Strong sense of ownership, coupled with a collaborative and transparent communication style.
  • Self-motivated and inquisitive, always eager to learn and improve systems and processes.
  • Experience implementing AI-driven observability and anomaly detection.
  • Knowledge of large-scale distributed high-volume real-time systems.
  • Exposure to financial services, fintech, or other highly regulated industries.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

Top Skills

Ansible
Chef
Kubernetes
Linux
Puppet
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The Company
HQ: New York, NY
4,765 Employees
On-site Workplace
Year Founded: 1973

What We Do

SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging services.

We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis and regulatory compliance.

Our messaging platform, products and services connect more than 11,000 banking and securities organisations, market infrastructures and corporate customers in more than 200 countries and territories.

SWIFT also brings the financial community together – at global, regional and local levels – to shape market practice, define standards and debate issues of mutual interest or concern.

For more information, visit www.swift.com or follow us on Twitter: @swiftcommunity

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