Kontakt.io is building the platform that care operations run on.
We reduce waste, cut costs, and improve revenue by improving throughput, asset utilization and staff productivity. Our platform uses AI, RTLS, and EHR data to enable self-learning agents to automate workflows, adapt in real-time, and orchestrate all of care delivery operations.
Easy to deploy and scale, it gives a clear picture of spaces, equipment, and people, eliminating inefficiencies and enhancing the patient experience. With measurable 10X ROI and over 20+ use cases, Kontakt.io is the go-to platform for better and faster care delivery operations.
We’re looking for a SRE Leader to own the reliability, performance, and automation of our cloud-based, real-time platform. This role will focus on keeping our platform running smoothly 24/7, minimizing downtime, improving observability, incident response, and self-healing automation. You will lead and scale the SRE team to ensure our infrastructure stays ahead of demand, operates efficiently and meets the needs of our growing healthcare customers.
Responsibilities
- Ensure 99.99% uptime across our cloud platform, meeting strict SLAs for healthcare customers.
- Design and implement self-healing, fault-tolerant systems to prevent failures before they happen.
- Define SLIs, SLOs, and SLAs, ensuring proactive performance monitoring and incident resolution.
- Architect and manage scalable cloud infrastructure (AWS) for massive real-time data processing.
- Optimize containerized environments (Kubernetes, Docker) to support multi-region deployments.
- Lead the adoption of infrastructure as code (Terraform) to fully automate infrastructure management.
- Build and refine a world-class monitoring, alerting, and logging system using Prometheus, Grafana, OpenTelemetry, and Datadog.
- Lead incident response and on-call operations, reducing mean time to detection (MTTD) and mean time to resolution (MTTR).
- Conduct blameless postmortems and continuously improve system resilience.
- Reduce manual intervention through automated deployment, scaling, and failover mechanisms.
- Partner with Security & Compliance teams to ensure infrastructure meets HIPAA and SOC 2 standards
- Lead disaster recovery and business continuity planning to ensure critical healthcare services are always available.
- Drive technical strategy and roadmap for scalability, monitoring, and reliability engineering.
- Collaborate with Product, Engineering, and Infrastructure teams to align SRE initiatives with business priorities.
What You Bring
- 10+ years of experience in Site Reliability Engineering or Cloud Infrastructure.
- Proven success scaling high-traffic, mission-critical platforms in SaaS, IoT, or healthcare.
- Deep expertise in cloud platforms (AWS), Kubernetes, and distributed systems.
- Strong background in monitoring, logging, and observability with Prometheus, OpenTelemetry, or similar tools.
- Hands-on experience with incident management, postmortems, and building resilient systems.
- Deep knowledge of CI/CD automation, GitOps, and infrastructure as code (Terraform, etc.).
- A mature leadership approach, with the ability to drive technical strategy while growing and mentoring a high-performance SRE team.
- Strong understanding of network security, access management, and compliance frameworks (HIPAA, SOC 2).
- Experience with healthcare IT, including EHR data, FHIR, and HL7 interoperability.
- Expertise in real-time distributed systems, event-driven architectures, or large-scale data pipelines.
- Prior experience leading on-call rotations and major incident management processes.
Bonus Points If You Have:
Why You'll Love It Here
- Own Mission-Critical Reliability – Ensure hospitals and care facilities always stay online with a 99.99% uptime healthcare platform.
- Scale AI-Powered Infrastructure – Work on real-time automation and self-healing cloud systems that orchestrate care delivery.
- Drive Big Impact in Healthcare – Help reduce waste, optimize resources, and improve patient care with technology that delivers 10X ROI.
- Automation-First Culture – Minimize manual ops with cutting-edge automation, observability, and incident response strategies.
- Join a High-Performing Team – Work with top engineers, AI experts, and healthcare innovators solving real-world challenges.
Ready to Build the Future of Healthcare?
Apply now and help scale the platform that care operations run on. 🚀
Top Skills
What We Do
As the leader in Indoor Journey Analytics, Kontakt.io optimizes processes and resources by revealing how customers move through your business. Using AI, IoT, and RTLS, Kontakt.io helps businesses uncover waste, streamline capacity, improve workflows, and help customers and staff feel seen and valued.
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