Pango Group helps customers monitor, manage, and protect against the risks associated with their identities and personal information in a digital world. Backed by WndrCo, Warburg Pincus and General Catalyst, Pango Group is dedicated to creating the world’s most comprehensive portfolio of industry-leading cybersecurity solutions. Our vision is to become THE go-to resource for every cyber protection need individuals may face - today and in the future.
Join us for the ride!
Join us for the ride!
About The Role:
We are seeking a highly motivated and skilled Site Reliability Engineer (SRE) to join our dynamic engineering team. The SRE will play a crucial role in maintaining the reliability, availability, and performance of our systems and applications. You will work collaboratively with development and operations teams to implement best practices, automate processes, ensure proactive incident handling, and certify that our infrastructure can scale seamlessly to meet business demands.
Key Responsibilities:
- System Monitoring & Site Reliability: Develop and implement monitoring tools to ensure system health and high availability and reliability of production systems.
- Automation & Infrastructure as Code: Design and implement automation solutions to manage infrastructure and application deployment using tools like Terraform, Ansible, or similar technologies.
- Incident Management: Lead incident response efforts, conducting post-mortem analyses to identify root causes and implement preventative measures.
- Performance Optimization: Analyze system performance and capacity; implement improvements to enhance system reliability and efficiency.
- Collaboration: Work closely with development teams to improve system design and deployment practices. Advocate for reliability improvements in the software development lifecycle.
- Documentation & Reporting: Maintain thorough documentation of system architecture, processes, and incident response procedures. Provide regular reports on system performance and reliability metrics.
- Security Best Practices: Collaborate with security teams to ensure best practices are followed to protect systems and data.
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, related field, or equivalent experience.
- Proven experience in a Site Reliability Engineering, DevOps, or related role.
- Strong knowledge of cloud services (AWS, Azure, Google Cloud) and container orchestration (Kubernetes, Docker).
- Proficiency in scripting languages (Python, Bash, ansible, etc.) and experience with CI/CD tools (Jenkins, GitLab CI/CD, etc.) and infrastructure as code tools (Terraform, Ansible).
- 3+ years of proven track record with production monitoring using Prometheus, ELK, Grafana and OpsGenie/PagerDuty.
- 3+ years of experience in Linux system administration (preferably Ubuntu)
- Solid understanding of networking, security, system architecture, and data center operations in a fast-paced, 24x7, production environment
- Strong understanding of networking concepts, protocols (TCP/IP, BGP, OSPF), and technologies (LAN, WAN, VPN) with proficiency in network monitoring tools and software.
- Excellent problem-solving skills and a proactive mindset with excellent communication and teamwork skills.
Hours for this position are 5 days a week including one weekend day
Pango Group is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more!
Pay range for this position is $92,000 - $150,000 but may vary depending on job-related knowledge, skills, experience and location.
#LI-Remote
As part of Pango Group, you will:
Solve real customer problems. Pango Group’s point solutions allow consumers to address their immediate cyber protection needs. Our mandate is to continuously anticipate our customers’ evolving digital security needs to create best-in-class solutions aimed at keeping them safe.
See your impact. We are a scrappy, nimble organization where individual contributions are needed and valued. You will see your impact every day.
Accelerate your career. As we expand, you will have the opportunity to learn new technologies, products, and markets in a fast-paced, growth-oriented environment.
Most importantly, you’ll get to work with other talented people at a company where people matter. If you want to put your fingerprint on an organization and leapfrog your growth, this is the place for you.
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination or harassment based on “protected categories,” Pango Group is committed to being an inclusive community where all feel welcome. Whether blatant or hidden, barriers to success have no place at Pango Group.
Important privacy information for United States based job applicants can be found here.
Top Skills
What We Do
Pango Group is building the world’s leading portfolio of consumer cybersecurity solutions. We empower customers to address their most urgent cybersecurity needs and ensure their continued protection through the acquisition and growth of best-in-class brands. Trusted by millions, Pango Group has been providing identity protection and security services, including Hotspot Shield, Identity Defense, Intrusta, Betternet, Roboshield, VPN360 and UltraVPN, for nearly 20 years. The Pango group is an Aura company.
