Sr. Web Analyst

Company Description

IDIQ is an award-winning company looking for talented individuals to join the team. We are passionate about fostering your unique skills, supporting your career goals and creating an exceptional work environment while providing outstanding solutions that our members trust.

As one of the fastest growing companies in the United States with consecutive spots on the prestigious Inc. 5000 list, we provide award-winning services and a positive work environment. Our IdentityIQ® and MyScoreIQ® brands feature credit report and identity theft monitoring, and our Resident-Link® brand focuses on positive rent-payment reporting to the credit bureaus.

We offer generous benefits such as paid vacation time, paid volunteer leave, health insurance, employer-match 401(K) contributions, continuing training opportunities and more. We also provide our staff with unending free coffee, relaxation rooms, game rooms and company events.

We value innovative thinking, excellent communication skills, on-your-feet problem-solving and a penchant for team collaboration. In this role, you are an integral part of our company’s success, helping create innovative solutions that serve our members’ needs.

If you are looking to join a growing company and work among talented peers, we encourage you to apply today!

Job Description

IDIQ is seeking a highly skilled and experienced Sr. Web Analyst with a strong background in leveraging web data to inform business decisions. The ideal candidate will have 5 or more years of direct experience working with tools such as Heap, Google Analytics, Adobe Analytics, Mixpanel, or Amplitude, and a proven track record of using web data to optimize the customer experience and business outcomes. The primary focus of this role will be on analyzing user behavior and journeys, product performance, and other website metrics along with customer data to support the strategic goals of our organization. We are looking for someone that consistently delivers impactful and quality results, is detail-oriented, proactive, and a quick learner.

Duties may include but are not limited to the following:

• Web Analytics: Manage and oversee web analytics implementation across the organization. Monitor and report on metrics such as website traffic, conversion rates, user engagement and behavior. Use web analytics tools, along with customer data, to identify trends and areas for optimization.
• Data Collection and Tagging: Oversee the implementation and management of data tagging strategies using tools like Google Tag Manager or Ensighten. Ensure accurate tracking and data collection across digital platforms and troubleshoot data discrepancies when needed.
• A/B Testing: Design: Participate in ideation, design, execution, and analysis of A/B tests to optimize website elements and improve user experience and conversion rates.
• Data Management and Analysis: Extract, clean, and analyze large datasets using tools like SQL and BigQuery. Develop custom reports and dashboards in Looker Studio to track key performance indicators (KPIs) and present findings and recommendations to stakeholders.
• Collaboration: Work closely with cross-functional teams, including product managers, developers, and marketers, to ensure data alignment and support strategic initiatives.
• Performs other job-related duties and responsibilities as may be assigned from time to time.

Qualifications

• Education: Bachelor’s degree in Statistics, Mathematics, Economics, Computer Science, or a related field
• Experience:
  • 5+ years of experience in a web analytics role
  • Expertise in web analytics tools (e.g., Google Analytics, Heap, Adobe Analytics)
  • Working knowledge of tag management tools, such as Google Tag Manager
  • Extensive experience with data visualization tools such as Looker Studio, Tableau, or Power BI.
  • Proficiency in A/B testing tools and methodologies
  • Experience with VWO, Optimizely, or similar testing platforms.
  • Experience with SQL for querying and analyzing large datasets
• Skills
  • Analytical Mindset: Strong problem-solving skills, with a proactive approach to identifying and resolving data anomalies or inconsistencies.
  • Ability to interpret complex data sets and provide actionable insights.
  • Communication: Excellent verbal and written communication skills, with the ability to translate complex analytical insights into clear, relatable terms.
  • Core Competencies: Self-driven, collaborative, organized, and results-oriented
• Nice to have:
  • Experience with JavaScript, HTML, or other programming languages
  • Agency experience or experience managing analytics programs across multiple products simultaneously
  • Familiarity with predictive modeling and lifetime value (LTV) analysis
  • Experience working with a subscription-based business model and metrics such as retention, churn, and recurring revenue
  • Proficiency using Jira for project management

Preferred Skill and Experience:

• Advanced problem-solving skills.
• Ability to envision and communicate the big picture in an inspiring way.
• Demonstrated ability to quickly and proficiently understand and absorb new information.
• Ability to structure and process qualitative or quantitative data and draw insightful conclusions from it.
• Strong communication and cross-functional skills with the ability to engage, listen, and collaborate with internal departments and external stakeholders
• Ability to multitask with a high volume of tasks
• Flexibility to handle rapid and frequent change and interest in taking on new tasks.
• High level of organization skills, attention to detail, and ability to prioritize and time-manage across multiple deadlines.
• Thrive in a fast-paced environment and possess a high level of intellectual curiosity.
• Acts without being told what to do. Brings new ideas to the company.

Additional Information

Position Details: This is a full-time position, salaried, exempt (40+ hours/week). 

Pay: The pay range for this position is a minimum of $95,000 to a maximum of $125,000 annually. The actual compensation offer will carefully consider a wide range of factors including your skills, qualifications, experience, and location.

Benefits and Perks: IDIQ makes available comprehensive benefits including 100% of base benefits for employees and 50% for dependents (Medical, Dental, Vision). Other benefits offered include life insurance, short-term disability, long-term disability, 11 paid holidays, paid time off, paid sick time and a 401k program with employer match. We work in a casual dress attire environment. Enjoy friendly competition with ping-pong tournaments, pool, Mario Cart, and more.

AAP/EEO Statement: Identity Intelligence Group, LLC dba IDIQ does not tolerate discrimination or harassment of employees or applicants. The Company makes employment decisions without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law.

Supervisory: No supervisory responsibilities. 

Business Office Environment: This position operates in a professional office environment. Office environment can vary with noise levels and stress, from low to moderate.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly communicating and conversing with members/stakeholders/management and must be able to exchange accurate information appropriately. The employee frequently is required to remain in a stationary position, occasionally move about, and constantly operate a computer or other office equipment. The employee is regularly required to push, or otherwise move, up to 10-30lbs of various equipment. Applications may include but are not limited to repetitive work operating a computer keyboard, mouse and headphones while primarily maintaining a stationary position and occasionally moving about at an assigned work desk area.