Sr. UX Researcher

Posted 4 Days Ago
Be an Early Applicant
Bogotá, Bogotá, D.C.
Hybrid
Senior level
Fintech • Information Technology • Logistics • Software • Analytics • Business Intelligence • Generative AI
Help Shape What's Next
The Role
The Sr. UX Researcher will work with the product team to develop research plans, conduct usability studies, and integrate findings into the design process. Responsibilities include advocating for user-centered design, using analytics tools to understand product usage, and leading phases of user research.
Summary Generated by Built In

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.


Why join Coupa?


🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 


Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 


The Sr. UX Researcher will join our product team and work on design deliverables for Coupa’s Design System, Clarity. Clarity provides the building blocks for products that are used by some of the largest companies in the world! Our products are evolving to be more innovative, intuitive, adaptable, and accessible, this is all being made possible with advancements in Clarity. Join Coupa and make a big impact on the system that powers Coupa products for millions of users every day!

What you will do:

  • Collaborate across teams to create research plans to solve product and UX problems.
  • Advocate for best research practices and a user-centered design process.
  • Help integrate user research and usability testing into the current design and product development process.
  • Develop an enterprise persona library.
  • Create meaningful relationships with customers and users
  • Deepen the usage of analytics tools, such as Pendo, Google Analytics, etc. to help Product Managers and UX Designers understand the usage and trends of the current product.
  • Plan, and conduct usability studies, analysis, and actionable recommendations for new designs
  • Lead all phases of user research, including recruiting, scheduling, and test scripts or survey development and performing research
  • Being familiar with both qualitative and quantitative methodologies
  • Identify and implement a variety of methods for getting input and feedback from customers and end users including participatory design methods, interviews, observational studies, online feedback mechanisms, focus groups (in-person and remote), card-sorting exercises, lab usability studies, online usability studies, remote usability studies, and others as appropriate
  • Write research reports and create presentations to communicate research findings and recommendations
  • Participate in design brainstorming with Product Managers and UX Designers.

What you will bring to Coupa:

  • 5+ years’ experience in designing and conducting UX Research as a part of a user-centric design process.
  • Degree in human-computer interaction, human factors, or other similar fields with an emphasis on research methodologies.
  • Proven ability to execute UX research activities in a complex domain with complex interaction design systems.
  • Ability to provide meaningful data-driven action items and guidance from research findings.
  • Strong presentation skills and comfortable presenting to all levels of leadership.
  • High levels of experience with research tools.
  • Must be able to show prior work examples of research projects and the results of the findings.
  • Understanding of overall web and user experience design, including basic usability, web accessibility, industry standards, and web analytics of enterprise products.
  • Ability to work both independently and as part of a team on multiple projects.
  • Strong communication skills; spoken English (C1 level)

#LI-Hybrid

#LI-AA2


At Coupa, we celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 


Please be advised that inquiries or resumes from recruiters will not be accepted.


By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Top Skills

Human-Computer Interaction
User Experience Design
Ux Research

What the Team is Saying

Alex Moon
Jessica Fonseca
Aditya Maheshwari
The Company
HQ: Foster City, CA
2,500 Employees
Hybrid Workplace
Year Founded: 2006

What We Do

Coupa makes margins multiply through its community-generated AI and industry leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Coupa is the margin multiplier company.

Why Work With Us

At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Coupa Software Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
Company Office Image
HQFoster City, CA
Basel, CH
Boca Raton, FL
Company Office Image
Bogotá, CO
Boston, MA
Chicago, IL
Dublin, IE
Ettenheim, DE
San Diego, CA
São Paulo, BR
Company Office Image
Shivaji Nagar, IN
Learn more

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account