Important Notice for Applicants:
At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from [email protected]. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. If you experience any challenges with your submission, please contact us at [email protected]. We're here to help!
Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any accommodation as part of our recruitment process, please contact us at [email protected]. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.
About Us:
Bixal is a consulting company based in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.
This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship.
Bixal is a consulting company based in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.
Location
This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship.
What Will You Do?
Bixal has an exciting opportunity to help accelerate digital transformation across the federal government to improve the public's experience with a range of government services. As consultants to our federal clients, you will be part of a cross-functional team applying human-centered design methods and innovation to deliver enterprise modernization at scale. This role is uniquely positioned to positively impact digital civic engagement.
At Bixal you will join a multidisciplinary collective of researchers, designers, strategists, and product managers creating innovative digital products, services and experiences that have a positive impact on the American public and communities around the world.
Call for resumes
This is a call for resumes as we are screening candidates for an upcoming opportunity to support one of our most esteemed federal clients.
Responsibilities
- Collaborating with cross-functional teams to understand user needs and business requirements, and translating them into research objectives and questions
- Experience working in agile product design research environment/teams
- Designing and conducting various research methods such as interviews, surveys, usability testing, and ethnographic studies to collect qualitative and quantitative data
- Analyzing and synthesizing research findings into actionable insights and recommendations that inform design decisions and improve the user experience
- Communicating research findings to cross-functional teams, stakeholders, and clients through reports, presentations, and other methods, to build understanding and guide delivery
- Leading the development and maintenance of research plans, protocols, and documentation that ensure research quality, rigor, and ethical standards
- Mentoring and coaching junior researchers, and sharing knowledge and best practices with the team to promote a culture of innovation and continuous improvement
- Contributing to the development of research frameworks, principles, and guidelines that enable consistency and scalability across multiple products and services
- Building and maintaining relationships with clients and stakeholders, and providing thought leadership in UX research to drive business growth and innovation
- Staying up-to-date with the latest research trends, tools, and techniques, and driving innovation and experimentation in the research function
- Perform other duties as assigned
Qualifications
- Bachelor’s or Master's degree in UX research, human-computer interaction, psychology, sociology, or a related field
- 8+ years of experience in UX research, preferably in a federal consulting or government environment,
- Demonstrated expertise in research methods such as interviews, surveys, usability testing, and ethnographic studies
- Proven ability to lead research strategy and execution for multiple projects simultaneously
- Confident application of user-centered design principles and methodologies
- Strong analytical and critical thinking skills, with the ability to analyze and synthesize complex data into actionable insights and recommendations
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment and build relationships with clients and stakeholders
- Leadership experience, with the ability to mentor and coach junior researchers and drive innovation in the research function
- Willingness to learn and grow in a fast-paced and dynamic environment
- Must be able to pass and maintain a Public Trust security clearance
Competitive base salary
Flex hours
Work from home flexibility
401K with matching incentive
Parental Leave
Medical/dental/vision benefits
Flex Spending Account
Company provided short-term disability
Company provided life insurance
Commuter benefits
Generous PTO
11 Paid holidays
Professional development opportunities
New business referral bonus
Please note that candidates selected may undergo a background investigation and, if applicable, meet eligibility requirements for suitability.
Bixal is an equal opportunity and affirmative action employer. It ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law. We are dedicated to promoting diversity, equity, and inclusion within our organization and beyond.
What We Do
Bixal is a woman-owned, mission-driven organization determined to improve people’s lives through human-centered strategies and transformative technologies.
We deliver on this promise by partnering with leading federal agencies to conceive and create powerful data-driven customer experiences. We take a people-absolutely-first approach to solving complex organizational challenges and gracefully balance cutting-edge technical chops with a deep sense of empathy and understanding.
We’re a diverse group of strategists, designers, engineers, and thinkers and our common belief is that everyone has the right to an effective government. Every day, we work to help our federal partners deliver a better customer experience to the American public and communities around the world.
Service Offerings:
Strategic Communications
Learning and Knowledge Management
Agile Development
Customer Experience
Data Science and Analytics
Cloud Computing
