Sr. Technical Writer

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position is responsible for planning, developing, and writing complex internal and external technical documentation for new and existing products. Responsibilities also include developing and improving technical documentation standards and processes and may also work with internal teams to create and document policies, procedures and forms for customer on-boarding.

Essential Functions

• Meet with various technical and business project stakeholders and subject matter experts to gather the knowledge needed to create required internal and external technical documentation.

• Driving the process and understanding the scope of the project and the documents that need to be created.

• Facilitate development of standard internal business processes across disparate teams.

• Identify, organize and logically present the significantly complex information needs of project stakeholders by effectively analyzing and prioritizing information from multiple sources. Develop appropriate document work plans and manage the execution of those plans concurrently.

• Research and translate technical information into technical artifacts and/or web-based documents for non-technical and technical users. Artifacts include, but are not limited to: online help/knowledge bases, technical requirements documents, system and implementation guides, reference manuals, user guides, training materials, policies and procedures, and associated forms.

• Collect and revise content, create templates, format documents, resolve issues and verify the technical and functional accuracy of the documentation deliverables.

• Work with existing design templates and formats to achieve standardized look and feel of documents; maintain version control of documentation.

• Create technical diagrams  to depict system structure, program logic and process flow.

• Develop, apply, maintain and continuously improve technical documentation best practices and standards.

• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor’s degree in Technical Writing, Computer Science, Management Information Systems or related field.

• Minimum of 7 or more years of experience developing technical documentation; writing and editing technical manuals, guides and/or training aids.

• Extensive experience managing large documentation project to completion.

• Expert ability in graphics and publishing software, including Madcap Flare (or Robohelp), MS Word,  Visio in a fast-paced production environment.

• Experience with document repositories, including SharePoint and Confluence.

• Proven ability to work in a fast-paced environment, handling multiple priorities while meeting or exceeding deadlines.

• Excellent verbal and written communication and collaboration skills, with the ability to accurately and effectively proofread and edit documents.

• Ability to understand and effectively translate highly technical concepts and information into business and training materials.

• Must have a strong desire for quality, attention to detail, and an ability to take ownership of assigned projects.

• Ability to solve a wide range of complex problems related to creation and maintenance of documentation sets in creative and practical ways.

• High proficiency in software technology and a thorough understanding of technical writing.

• Fundamental knowledge of the business processes, systems and philosophy associated with high-performance technology companies.

• Drug screen and background check.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Preferred Qualifications

• Experience with FrameMaker, Acrobat Pro, LiveCycle, Illustrator and SnagIt.

• Familiarity working in an Agile environment and with software project management applications such as JIRA.

• Additional related education and/or experience preferred.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The base pay scale for this position in:

Phoenix, AZ/ Chicago, IL in USD per year is: $90,000 - $110,000.
New York, NY/ San Francisco, CA in USD per year is: $100,000 - $130,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness 

•  Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees. 

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.