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What We'll Bring:
The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You'll Bring:
- Technical Institutes graduate or certificate holder or above in Computer Science or Information Technology
- At least 3 years relevant experience in computer operation support
- Support knowledge and experience of MS office, Windows operating systems & Exchange Server
- Able to work under pressure
- Good in communication and interpersonal skills
- Good knowledge of Windows operation systems and MS products
- Basic knowledge of cloud technology, network & security tools is an advantage
Impact You'll Make:
- Perform daily system operations, internal users and external customers help desk support, PC/Laptop/Network installation and maintenance, end user application support, data center operations support and non-office hour support
- End user computing and mobile device support
- IT inventory and assets management
- IT procurement and vendor management support
- Communicate with different parties including customers, service provider and office end-users
- Respond to end user/customer service ticket requests and technical support hotline
- Install and configure computer hardware and operating systems
- Develop and prepare support documentation and procedures for different supporting tasks
- Flexible working schedule (such as system maintenance work at night time)
- Vulnerability management and Security Remediation Support
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion's Internal Job Title:
Sr Technician, IT Support
Top Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
