Sr Technical Program Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Global Cloud Services PgM Team serves the program delivery needs of the engineering and operations orgs within the larger Global Cloud Services organization. The program portfolio includes a broad set of initiatives from cross-functional service delivery, cloud infrastructure lifecycle and delivery, operationalization, process improvement, and portfolio management. Our technical program managers work closely with team and org leadership to surface data, extract technical decisions and drive execution of programs.
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are team advocates who are responsible for driving the successful execution and delivery of holistic programs and processes to enable efficient delivery of technical solutions. We "Win as a Team" when our Technical Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion, and creating efficiencies in the team processes.
What you get to do in this role:

• Collaborate with Global Cloud Services leadership and team members to develop and execute impactful programs that meet the needs of our customers.
• Contribute to the development of solutions that address the scale and complexity driven by AI, working across teams including Capacity Delivery, Cloud Operations, Networking, and Systems Engineering.
• Identify and advocate for improvements in organizational processes, raising challenges and working with teams to implement effective solutions.
• Enhance the program management function by sharing best practices, frameworks, tools, and lessons learned to improve team processes.
• Lead transparent communication about program/portfolio status to key stakeholders.

Qualifications
Basic Qualifications

• 4+ years of project/program management experience, ideally in a tech-focused role working with cloud infrastructure or operations teams (e.g., Capacity Delivery, Data Center Operations, Hardware Development, Operational Excellence).
• Bachelor's degree in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations Management, or a related field, or equivalent combination of education and experience.

Preferred Qualifications

• Supports scalable solutions: Contributes to scalable solutions that align with the needs of data center and infrastructure engineering teams, with a focus on continuous improvement and driving change within the organization.
• Problem-solving and solution delivery: Shows the ability to identify challenges and collaborate with others to develop effective solutions that meet project objectives and deadlines.
• Influences and aligns teams: Leverages emerging technical knowledge to help guide decision-making and align cross-functional teams, fostering collaboration to meet shared goals.
• Manages small to medium-scale projects: Experience supporting or managing smaller projects within the infrastructure space, coordinating with both technical and tactical teams to ensure success.
• Facilitates effective discussions: Comfortable leading discussions and helping teams balance both immediate needs and long-term strategic goals.
• Knowledge sharing and technical advocacy: Shares technical insights with peers, fostering a learning environment where team members contribute their expertise and build collective knowledge.
• Promotes an inclusive environment: Actively participates in creating an inclusive culture by mentoring peers and advocating for diversity in the workplace.
• Stakeholder and communication management: Demonstrates strong communication skills, effectively managing stakeholder expectations and ensuring alignment throughout the project lifecycle.
• Proficient in project management tools: Familiar with project management tools and software, using them to organize tasks, track progress, and ensure transparency in reporting.
• Preferred certifications: Actively pursuing or interested in earning certifications such as Six Sigma, PMP, Agile, or SAFE, with a commitment to professional development in project management and related fields.

JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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