Sr. Technical Program Manager (End User Services)

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

In the role of Senior, Technical Program Manager (End User Services), success using Agile development is a must, coupled with expertise using wikis and bug-tracking tools. You'll collaborate cross-functionally across the organization on major projects, in which you'll continuously optimize the ROI of every release, while managing change and balancing schedule risk.

Essential Duties And Responsibilities

• Track and maintain program schedules in an iterative development environment
• Organize and drive a suite of IT End User Services projects, from requirements to release
• Partner with product managers, engineers, executive management and all other functional groups (Finance, Marketing, Business Development, Operations, Clinical, etc.) to align your programs with overarching company objectives and deadlines
• Manage all elements of project plans, including:
  • Resource coordination
  • Planning scope, deliverables and schedules
  • Achieving target milestones
  • Developing individual contributor assignments and schedules
• Communicate and manage priorities with development teams
• Ensure all stakeholders are kept fully informed of project status and progress
• Collaborate with release and quality engineering teams to keep release cycles on track
• Own and maintain the full project risk list
• Manage open issues and work cross-functionally to determine remedies when necessary
• Assist with tracking and facilitating the QA process
• Act as an advocate for internal customers throughout all stages of a project
• Maintain status updates on wikis

Supervisory Responsibilities
No
Qualifications Expected For Position

• +4 years of project management experience
• +4 years of experience in the Global Service Desk field.
• Proven track record of successfully managing IT Service Desk projects from initiation to completion
• Experience as Program Manager
• BS degree in Engineering, Computer Science, related field or relevant work experience.
• Expertise in developing detailed plans for complex projects involving challenging requirements, limited resources and fixed deadlines
• Expertise with Agile project management concepts, practices and procedures
• Familiarity with bug tracking and wiki tools
• Strong project management and organizational skills, with keen attention to detail
• Familiarity with metrics, operations and the complete product lifecycle (e.g., MRD, PRD, implementation, PR, marketing, etc.)
• A proven track record of managing multiple projects simultaneously, delivering results
• Good communication skills in English, both written and verbal, with the ability to prepare and present reports to upper management
• Experience collaborating on projects with geographically-dispersed team members

#LI-Remote #LI-Arg  #LI-MLD

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  
Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 
Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  
Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.