Sr. Support Svcs Specialist

Posted 10 Hours Ago
Be an Early Applicant
Jacksonville, FL
Junior
Fintech • Payments • Financial Services
The Role
In this role, the Senior Support Services Specialist provides oversight and technical assistance in various support service functions, including print/copy support, mail handling, and equipment inventory. They train staff, monitor compliance with bank standards, assist with special projects, and ensure operational effectiveness through attention to detail and problem-solving.
Summary Generated by Built In

CompanyFederal Reserve Bank of Atlanta

As an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S. economy and financial system. Your work will affect the economy of the Southeast, the United States, and the world. The work we do here is important, and how we do it is just as important as what we do. We live our values of integrity, excellence, and respect every day. We do the right thing, we do things right, and we treat people right. A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.

Under general supervision, directs and/or performs the activities in one or more support service functions.. Activities could include Print/copy support, Housekeeping inspections, Contractor access coordination, Department phone support, Surplus, Receiving/inspecting/shipping mail and packages, Drive Bank vehicles, Key information into data base for tracking, Process/meter postage for out going mail, and maintains records management.. Provides technical assistance on selected support service applications, assists implementations of new processes, monitors existing procedures for compliance and helps resolve operational and customer problems.. Assists Department management on special projects/events..

Key Responsibilities:

  • Acts as unit leader for one or more support service functions. Monitors work activities of self and others to ensure operational effectiveness and compliance to Bank standards and procedures. Coordinates work flow, inspects results and trains other unit members on new procedures. Trains new unit staff members and serves as back-up for unit positions.
  • Provides technical information and assistance to operating departments, vendors and support service staff on multiple support service activities. Assists in resolution of out-of-balance conditions. Advises on incorporation of new procedures in functions. Initiates and/or develops suggestions for operations improvements.
  • Performs duties for one or more support service functions. Prepares financial accounting entries and address databases, enters data and information, maintains subsidiary ledgers, and reconciles to general ledger balances. Performs periodic internal department audits of selected activities. Types routine correspondence and initiates telephone contact with other departments, offices and vendors to research outstanding items and report or respond to problems.
  • Provides input and assistance on special projects and events. Identifies internal and external resources, obtains price quotes, and inspects products/sites for acceptability. Reviews change requests, performs updates and/or verifies changes by others to databases of applications in use in the department.
  • Will test new releases/implementations of department software applications, advises management of results and produces correspondence to vendors (under supervisory directions) and operating departments explaining changes. Works with Service Management in preparing requests for bids on projects and purchases, and coordinates contracts maintained by the Service Department. (
  • Will inspect Bank-owned vehicles for proper maintenance and cleanliness, coordinate vehicle usage and arrange transportation for Bank guests and staff members. In the event needed will maintain vehicle inspection and service records, conduct and submit periodic vehicle studies and surveys and update the list of authorized drivers. Checks facilities and grounds routinely and inspects completed work. Will schedule pickup of the currency dumpster and waste disposal, supervise labeling and bailing of special trash, and assist with trash recycling program and maintain logs of repairs and loans of Bank-owned equipment.
  • Will maintain furniture and equipment inventory, dispose of surplus, non-serviceable furniture and equipment, conduct auctions, process furniture and equipment changes and prepare entries for furniture and equipment purchases and sales. Obtains vendor price quotes and bids, places orders, monitors deliveries and distribution to appropriate service areas. Will conduct periodic inventories of supply items.

Education:

  • High School Diploma or GED; Associate's Degree or 2 years equivalent experience preferred

Technical Skills:

  • PC and Desktop Office Software

Individual Competencies:

  • Demonstrates Self-Awareness
  • Problem Solving
  • Action-Oriented
  • Collaborates
  • Communicates Effectively

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

  • Comprehensive healthcare options (Medical, Dental, and Vision)
  • 401K match, and a fully funded pension plan
  • Paid vacation and holidays, flexible work environment
  • Generously subsidized public transportation
  • Annual tuition reimbursement
  • Professional development programs, training, and conferences

And more…
 

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)No

Job Category

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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Top Skills

Pc
The Company
Kansas City, MO
2,289 Employees
On-site Workplace

What We Do

This page is dedicated to Federal Reserve System career and employment related information only. Comments not pertaining to Fed recruiting will be removed.

The Fed - Make a world of difference in the global economy

OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.

OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.

Why Our People Choose Us:

Our reputation precedes us
There will always be room for personal growth
Our people are first
You’ll find the right balance
Your responsibilities will be meaningful

We hope that you will be our future colleague.

Find your preferred locations around the United States and explore the breadth of opportunity available at the Federal Reserve.

Atlanta https://www.frbatlanta.org/
Boston http://www.bostonfed.org/
Chicago https://www.chicagofed.org/
Cleveland https://www.clevelandfed.org/
Dallas http://dallasfed.org/
Kansas City https://www.kansascityfed.org/
Minneapolis https://www.minneapolisfed.org/
New York http://www.newyorkfed.org/
Philadelphia https://www.philadelphiafed.org/
Richmond https://www.richmondfed.org/
San Francisco http://www.frbsf.org/
St. Louis https://www.stlouisfed.org/
Board http://www.federalreserve.gov/

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