Sr. Strategic Account Manager II - Mid Market Outsource

Posted 13 Hours Ago
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72758, Rogers, AR
Senior level
Logistics • Transportation
The Role
The Sr. Strategic Account Manager II is responsible for P&L management of accounts, overseeing account health, strategy execution, and customer relationships. The role involves analyzing customer sentiment, pricing execution, and collaboration with sales and operations teams to ensure effective strategies that meet customer expectations.
Summary Generated by Built In

Schedule: FT

Job Type: Hybrid

Salary Type: Salary

 

About the Role

The Strategic Account Manager II owns the overall P&L of the accounts in respective books of business,  leading the strategy, planning and execution of growth areas  (spot, mini bids, etc.) & account health.  Is responsible for maintaining relationship with customer, award management & scorecard accuracy. Strategic Account Managers will own QBRs & MBRs and ensure alignment and visibility at a high level with all other lines of business (Intermodal, PowerLoop, Etc.) to give the customer a singular overview of operations at Uber Freight. Will need to work in close partnership with the account operations teams to streamline processes and manage high level escalations. Owns internal relationships (OSD, pricing, LMB, Etc.) to ensure proper internal execution of strategy.

What the Candidate Will Do

  • Responsible for maintaining continuous awareness of customer sentiment towards Uber Freight 
  • Creates content and owning MBRs & QBRs
  • Partners with the Product team to ensure new features built improve workflows and close known process gaps
  • Responsible for pricing execution (SFDC tasks, ongoing spot markup iteration)
  • Determines support model + service structure to deliver on customer expectations keeping contribution margin in mind (P&L ownership)
  • Partners with Sales to own P&L outcomes for assigned accounts
  • In partnership with sales, owns the overall long-term account strategy and owns account forecasting across all modes of business

Basic Qualifications

  • Minimum of 5+ years of logistics experience
  • Minimum of 5+ years of account management experience 
  • Proficiency in analytics 
  • Proficiency in excel 

Preferred Qualifications

  • Strong relationship building experience
  • RFP strategy experience
  • Experience with creating core metrics for customers

About Uber Freight 

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 


Top Skills

Excel
The Company
Chicago, , Illinois
5,622 Employees
On-site Workplace

What We Do

Powering Intelligent Logistics

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