Sr Staff Engineer systems Support and Services

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewAt Motorola Solutions, we help people be their best in moments that matter. The Service Engineering team is responsible for supporting software and hardware solutions focused on Public safety and critical mission customers. We provide solutions to first responders' needs when a moment brings catastrophe or daily problems. We also support regional and major City network's Public Safety Applications including two way radio systems, fixed and mobile video, CAD, 911, CCA, etc.
Job Description

This position is for a System or IT Network Engineer to resolve failures that occur in the trunked network and other solutions. Responsible for the performance to requirements, goals, and objectives associated with the technical solution. Prepare reports of corrective maintenance carried out within the times agreed in the contract. The candidate should have a strong knowledge of networking, video security solutions, servers, databases, and management of applications. Able to multitask effectively in fast-paced demanding mission-critical environments both as an individual contributor and team member. Experienced in creating positive working relationships with customers and internal team.

#LI-DR2

Basic Requirements

• College degree in System, IT Network or similar engineering, industry certifications, and related work experience. ITIL certification or similar.
• At least 4 years of experience with installation, administration, optimization and troubleshooting of:

Database Servers, specifically with Microsoft SQL Server

Server Operating Systems, specifically Windows and LINUX

Network Switches, preferably HP, Juniper or Aruba.

Network deployment and design ( COMPTIA or Cisco certification is a Plus)

Firewalls and Routers, preferably with Fortinet Fortigate, Juniper and Storage Systems (SAN\NAS\DAS)

Server Virtualization, specifically with VMWare ESXi v.6+ and\or Microsoft Hyper-V 2012+

Server Hardware, including blade servers.

Fixed and mobile video solutions.

Software solutions environments.

• Excellent verbal and written communication skills.
• Leading skills. Certified experience leading or managing people (it is a plus).
• Mother tongue Spanish, English level B2 or currently studying.
• Experienced in creating positive working relationships with customers.
• The candidate must reside in Quito - Ecuador and will work onsite from Francisco Andrade Marín E6-24 y Eloy Alfaro.
• This position requires 20% - 30% of travel around Ecuador (remote sites outside of cities) or other sites that the company decided.
• Able to multitask effectively in fast-paced demanding mission-critical environments both as an individual contributor and team member.
• Able to pass extensive criminal and\\or financial background checks as required by local, state, and federal organizations. 

Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].