Company Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
We are seeking a Senior Staff Engineer for Customer Success (French Speaker) to join our innovative team in Madrid, Spain. In this role, you will be a key player in empowering our clients to optimize their security operations through automation and streamlined processes.
- Lead the implementation and customization of our security orchestration and automation platform for French-speaking clients
- Develop and deliver training programs to enhance clients' understanding and independent use of our solutions
- Collaborate with cross-functional teams to resolve complex technical issues and respond to product inquiries
- Write custom scripts and conduct system troubleshooting to meet specific client needs
- Analyze client requirements and develop innovative solutions to improve their security operations
- Mentor junior team members and share best practices in customer success strategies
- Contribute to the continuous improvement of our customer success processes and metrics
- Serve as a technical liaison between clients, partners, and internal teams
Qualifications
- Fluency in French and English (speaking and writing) is essential
- Bachelor's degree in Computer Science, Engineering, or a related field
- Proven experience in customer-facing roles within the tech industry
- Strong understanding of customer success processes and metrics
- Proficiency in scripting languages such as Python, PowerShell, or JavaScript
- In-depth knowledge of security products, secure coding techniques, and the broader security ecosystem
- Experience with Linux system administration and troubleshooting
- Background as a Security Incident Responder or SOC analyst/manager is highly desirable
- Familiarity with cloud computing platforms (e.g., AWS, Azure, GCP)
- Excellent problem-solving skills and ability to work efficiently under pressure
- Demonstrated experience in mentoring and leadership
- Strong analytical and organizational skills
- Ability to prioritize tasks and manage multiple projects simultaneously
- Innovative mindset with a passion for driving customer success
Additional Information
The Team
Customer Success Engineers are product experts, technical advisors, and advocates to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, real-time support & strategy.Our Engineers provide deep product-level expertise in initial setup, deployments, adoption/optimization, and resolving escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
What We Do
Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We help address the world's greatest security challenges with continuous innovation that seizes the latest breakthroughs in artificial intelligence, analytics, automation, and orchestration. By delivering an integrated platform and empowering a growing ecosystem of partners, we are at the forefront of protecting tens of thousands of organizations across clouds, networks, and mobile devices.
Why Work With Us
We are protecting the digital way of life for billions of people every day. We are united in this mission and the unique ideas it takes stay ahead. This is why we embrace each individual who is part of our team determined to make a difference.
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