Sr. Staff Engineer, Back-end Engineer (eCommerce Engineering)

[Company Introduction]

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Powered by an outstanding end-to-end e-commerce and logistics network and a fanatical culture of customer centricity, Coupang has broken tradeoffs around speed, selection, and price. Today, we provide exceedingly fast shipping speeds on millions of items including fresh groceries, delivered within hours nationwide, 365 days a year.

We are doing this for millions of consumers in Korea. Korea is home to one of the largest and fastest growing e-commerce opportunities anywhere in the world.

[Team Overview]

Order team at Coupang builds Core Order systems that are crucial to serve all Coupang customers’ order transactions with 99.99% systems availability. On top of the order platform, major business features in Coupang retail business such as pre-order, designated date delivery are running. This team focuses on bringing the order system to the next level with a much more simplified and scalable design to support Coupang order in multi different markets where Coupang will exist down the road.

Retail Engineering team is an organization in charge of Retail Business support and selection sourcing of retail products, an important axis of Coupang's eCommerce business. The team supports various retail businesses through Supplier Hub, a portal site for suppliers, and Retail Contract Center (RCC) Platform services for retail business operators. The team aims to accelerate growth, increase profitability and improve the productivity of the Retail business, and global extension. On the technical side, the team guarantees a highly available, reliable, and expandable system to make the best supplier experience and get the best retail selection.
Product Engineering team is a part of Ecommerce Engineering team, we exist for wow customer experiences, world class service excellence and hyper growing revenue. To achieve this, we build scalable & extensible architecture to support fast business growth & expansion, we create high performance & resilient backend system to handle increasing customer requests and we setup stable & fault-tolerant mechanisms to guarantee the customer experience. Creating disruptive products & resilient platforms for customers with world-class talents and cutting- edge technology is our vision and our commitment to the company.
Platform Engineering team is responsible for EE services reliability and engineering efficiency and productivity by providing Platform tools, process and drive the programs. EE services are complex and the team will drive the effort to find the risk, fix it and validate it. Also team provides the Platform tools for teams efficiency and productivity. And come up with long-term strategy and roadmap.

[Roles and Mission]

In this role, as a tech lead and architect, you will be leading regional diverse teams and building Coupang’s next-generation systems that serve Coupang product commerce in multi global markets with highly available and scalable architectures. You will be working closely with leaders across orgs; Product Managers, UX/UI designers who are building jaw drop customer shopping experience

[Responsibilities]

• Provide leadership and technical direction and ensure that our engineers are working on building scalable and fault-tolerant systems.

• The bar raiser of across group level tech engineering teams to lift team’s engineering / operational excellence with best practice.

• Engage with senior leadership and product owner(s) in developing and executing technical strategy and product roadmap ensuring scalability and simplicity.

• Prioritize and plan the projects and features sponsored by senior leadership, stakeholders and strategically important tech initiatives.

• Refine and set the vision for the overall architecture plan and application of best practice architecture, design patterns and ongoing simplification of the system landscape.

• Foster a culture that continuously innovates through frequent product iterations (Agile/Scrum) and help the team develop their Agile practices further.

• Own definition, measurement, and reporting of operational metrics.

• Establish and run the operational support for your team’s software.

• Communicate clearly and concisely with the team members, peers and leadership team.

[Basic Requirements]

• Bachelor/Master/PhD in Computer Science or Engineering, or related field.

• Minimum 10+ years of industry experience of increasing responsibility leading engineering teams.

• 5+ years of experience in software development in Object-Oriented development environment.

• Demonstrated experience in creating a vision, influencing cross-functionally and driving a technology organization to meet ambitious goals.

• Experience of large distributed system.

• Strong delivering software products competency in an environment that rapidly changing requirements with appropriate trade-off.

• Strong sense of ownership, urgency, and drive.

• Strong verbal and written communication skills.

• Experience working closely with global distributed teams.

[Preferred Qualifications]

• 8+ years of experience in software development with hands-on architectural experience in delivering innovative products in the relevant space

• Experience working in Fintech, Order or similar e-commerce domains

• Experience working with geographically dispersed global teams

• English Proficiency in writing and speaking

[Recruitment Process and Others]

• Recruitment Process:
  • Application Review - Phone Interview - Onsite Interview - Offer
  • The recruitment process may be different depending on the job and may be changed due to scheduling and circumstances.

• Others:
  • This job post may be closed early if all openings are filled.
  • If there is any false information in the application, the offer may be cancelled.
  • Veteran status or disability will not result in any disadvantages in the recruitment process.
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

[Privacy Notice]

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
• https://www.coupang.jobs/kr/privacy-policy/ 

[Document Return Policy]

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email ( [email protected] ) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

[Equal Opportunities for All]

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.