Pango Group helps customers monitor, manage, and protect against the risks associated with their identities and personal information in a digital world. Backed by WndrCo, Warburg Pincus and General Catalyst, Pango Group is dedicated to creating the world’s most comprehensive portfolio of industry-leading cybersecurity solutions. Our vision is to become THE go-to resource for every cyber protection need individuals may face - today and in the future.
Join us for the ride!
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About the Role:
As a Senior Site Reliability Engineer, you will play a critical role in ensuring our services and infrastructure's reliability, availability, and performance. You will collaborate with development and operations teams to implement best practices for system design, monitoring, and incident response. Your expertise will help drive our infrastructure strategy and enhance our service delivery.
Day to Day:
- Infrastructure Management: Design, implement, and manage scalable and reliable infrastructure using cloud services and on-premises solutions.
- Monitoring and Incident Response: Develop and maintain monitoring tools to proactively identify issues. Lead incident management efforts, conducting root cause analysis and implementing preventative measures.
- Automation: Create automation scripts and tools to streamline operations, improve deployment processes, and reduce manual intervention.
- Collaboration: Work closely with software engineering teams to ensure that new features are reliable, scalable, and maintainable.
- Performance Optimization: Analyze system performance and capacity and recommend improvements to enhance efficiency.
- Capacity Planning: Analyze system performance and recommend capacity enhancements and optimizations.
- Documentation: Maintain comprehensive documentation for systems, processes, and incident management procedures.
- Mentorship: Provide guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement.
What you bring to the table:
- Education: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- Experience: 5+ years of experience in site reliability engineering, systems engineering, or DevOps.
- Technical Skills:
- Strong proficiency in cloud platforms (AWS, Azure, GCP).
- Strong knowledge of Linux/Unix systems.
- Strong understanding of networking concepts, protocols (TCP/IP, BGP, OSPF), and technologies (LAN, WAN, VPN).
- Familiarity with network security practices and firewalls (e.g., Palo Alto, Fortinet).
- Strong proficiency in network monitoring tools and software.
- Experience with containerization (Docker, Kubernetes) and orchestration tools.
- Proficiency in scripting languages (Python, Bash, Go, etc.) and infrastructure as code tools (Terraform, Ansible).
- Proficiency in navigating data analytic tools such as Big Query and Databricks.
- Proficiency in scripting languages (Python, Bash, ansible, etc.) and experience with CI/CD tools (Jenkins, GitLab CI/CD, etc.).
- Monitoring Tools: Familiarity with monitoring and observability tools (Prometheus, Grafana, ELK stack).
- Problem Solving: Strong analytical and troubleshooting skills with a proactive approach to identifying and resolving issues.
- Vendor Management: Work with vendors to troubleshoot and resolve issues, negotiate contracts, pricing, and terms with vendors to secure advantageous agreements, and monitor vendor performance to ensure compliance with contracts and service level agreements.
- Solid understanding of networking, security, database management, and data center operations in a fast-paced, 24x7, production environment
- Communication: Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams.
Pango Group is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more!
Pay range for this position is $133,000 - $180,000 but may vary depending on job-related knowledge, skills, experience and location.
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As part of Pango Group, you will:
Solve real customer problems. Pango Group’s point solutions allow consumers to address their immediate cyber protection needs. Our mandate is to continuously anticipate our customers’ evolving digital security needs to create best-in-class solutions aimed at keeping them safe.
See your impact. We are a scrappy, nimble organization where individual contributions are needed and valued. You will see your impact every day.
Accelerate your career. As we expand, you will have the opportunity to learn new technologies, products, and markets in a fast-paced, growth-oriented environment.
Most importantly, you’ll get to work with other talented people at a company where people matter. If you want to put your fingerprint on an organization and leapfrog your growth, this is the place for you.
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination or harassment based on “protected categories,” Pango Group is committed to being an inclusive community where all feel welcome. Whether blatant or hidden, barriers to success have no place at Pango Group.
Important privacy information for United States based job applicants can be found here.
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What We Do
Pango Group is building the world’s leading portfolio of consumer cybersecurity solutions. We empower customers to address their most urgent cybersecurity needs and ensure their continued protection through the acquisition and growth of best-in-class brands. Trusted by millions, Pango Group has been providing identity protection and security services, including Hotspot Shield, Identity Defense, Intrusta, Betternet, Roboshield, VPN360 and UltraVPN, for nearly 20 years. The Pango group is an Aura company.
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