Sr. Specialist - HK Premium Client Services & Operations

A Lot About You:

Yahoo is looking for a dynamic, strategic, savvy digital media professional who can dive in and immediately add value by driving revenue and increasing client investment. Your professional demeanor and highly developed interpersonal and communication skills make you an expert in building relationships with external clients and driving cross-functional cooperation with internal teams. You can manage multiple complex projects – whether they call for organizational skills, ability to prioritize, statistical analysis, or business acumen – and you’re always ready to hit the ground running. 

Responsibilities:

Serve as the advertiser's point-of-contact for all campaign-related inquiries from start to finish of the campaign lifecycle by owning tasks and leveraging support teams. This includes, but is not limited to, the following: 

• Serve as the primary post-sale contact for clients in a designated book of business. 

• Work closely with all cross-functional teams (sales, project management, product, finance, etc.) to provide outstanding service for Yahoo's premier clients, ensuring that our advertising solutions meet client needs and assisting them in completing campaign execution processes.

• Have an understanding of digital advertising products, including Reserved Ads, Native Ads, and other programmatic ads, while maintaining deep expertise and knowledge of all programs managed through our platforms.

• Collaborate with Sales and cross-functional partners on proposal development, optimizations, presentations, selling new business, and assisting with up-selling existing clients.

• Monitor and influence campaign delivery, troubleshoot and escalate delivery issues, and provide optimization/up-selling opportunities for campaigns

• Oversee I/O processing, campaign setup, and creative submission via partner teams.

• Propose and drive system enhancements based on business needs, collaborating with technical teams to lead system update projects, including requirement analysis, planning, execution, testing, and final deployment.

• Thorough knowledge and understanding of all internal systems and auxiliary partner teams to respond to general and specific client requests

• Thorough knowledge and understanding of all Yahoo Advertising Products and internal systems to respond to general and specialized client requests, including billing inquiries, campaign performance, delivery inquiries, etc.

• Understand how Yahoo products and programs will assist brands in reaching their marketing goals.

Qualifications:

• BS/BA or equivalent experience

• 3-5+ years of digital advertising experience, with a background working with clients and/or in a client services role.

• Demonstrated knowledge of digital advertising performance metrics(CPC, CPM, CPA, ROI.. etc.). Ability to analyze data and optimize campaigns based on client objectives.

• Outstanding written and verbal communication skills in English. Cantonese proficiency is a plus.

• Outstanding computer skills including advanced knowledge of spreadsheets (MS Excel), word processing (MS Word), and ppt

• Ability to prioritize tasks effectively and manage multiple projects simultaneously.

• Strong attention to detail and organizational skills 

• Strong analytical skills with the ability to identify and solve problems effectively.

• Ability to function equally well independently and as part of a team 

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don’t require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you’ll be given notice to make arrangements. 

If you’re curious about how this factors into this role, please discuss with the recruiter.

Currently work for Yahoo? Please apply on our internal career site.