We will rely on you to:
- Manage, with minimal guidance, multiple NetSuite support and software engagements across a wide variety of verticals while simultaneously building client relationships and developing business opportunities for the SquareWorks professional services team. Specific duties include:
- Prepare for and run recurring and ad-hoc client meetings and maintain ongoing relationship building activities to ensure client satisfaction and loyalty.
We ask that you:
- Have impeccable written and oral communication skills.
- Prioritize customer service and customer satisfaction.
- Have at least moderate exposure to core NetSuite functionality.
- Have at least two years of consulting or business analyst experience.
- Have a keen desire to expand your understanding of NetSuite and of business systems in general.
- Have sharp analytical skills and be able to solve complex problems with minimal assistance, even when the topics involved are unfamiliar.
- Be able to handle competing priorities effectively and with limited guidance.
Qualifications:
- Must have a strong understanding of general business principals. Minimum of 3 years of business experience required, preferably in software, biotech, or wholesale distribution.
- Must be familiar with, and interested in, business systems. Exposure to multiple business system platforms and associated integrations required.
- Must be familiar with basic accounting principles and terminology.
- Must be familiar with core NetSuite functionality. Formal NetSuite system administration/consulting experience a plus.
- Familiarity with compliance and audit-related topics a plus.
- Previous experience deploying pre-packaged software solutions a plus.
We require that all team members:
- Focus on autonomous thinking and a proactive approach to customer relationships.
- Create high quality, clearly written documentation that explains work performed and solutions implemented.
- Remain committed to highly responsive communication with our customers and team members.
- Interact with team members in such a way as to maintain a positive and collaborative atmosphere.
- Strive for continued personal growth; contribute in an ongoing and proactive way to the growth of the company.
Top Skills
What We Do
In the current subscription economy, everyone is looking for the diamonds of additional ARR, higher renewals, increased stickiness and higher satisfaction with their installed base. Kimberlite Partners, named after the rock most sought after for its diamond content, was formed to help Software Providers and Solution Providers find these subscription diamonds. With a deep understanding on how to turn professional Services into ARR through Managed Application Consulting (MAC) offerings, Kimberlite Partners will provide the skills to develop, execute, manage and deliver your MAC solution through a combination of consulting, system solutions and a white label delivery team. Services range from MAC Evaluation to a turn key MAC-in-a-Box.
