Sr. Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is a leader in the customer experience management industry, enabling organizations to create lasting relationships with customers, increase satisfaction, and boost operational efficiency. We accomplish this with an AI-driven, cloud-based platform to help our customers deliver seamless, personalized, and intelligent interactions across many communication channels. The Genesys engineering team encourages a culture of learning, personal growth, and inclusivity. You'll have an opportunity to work on massive-scale systems, cutting-edge technologies, and solve complex problems. 

Team Background: 

The Service Resiliency Team is a handful of engineers inventing the tools and techniques to enable our teams to keep up with the demand for our platform. Our mission is to systematize reliability and recoverability across hundreds of services running at massive scale. Genesys Cloud is in hypergrowth. As a knowledgeable and friendly team, we consistently help our fellow team members with challenges and provide assistance with solutions. We are highly collaborative and support each other throughout the development process.

What you will need to be successful in this role: 

·  Solid understanding of multi-tenanted microservice architecture and development

·  A Production First Mindset

·  Strong problem-solving skills to make valued contributions to our team and software platform

·  Current knowledge of cloud technology trends, especially within the AWS ecosystem

·  Detail-oriented approach and collaborative spirit

What you will do: 

·  Collaborate with other teams across the Genesys Cloud platform when working on features or assisting them with Resiliency or Observability efforts

·  Design and develop scalable, reliable, and performant microservices and cloud-based solutions

·  Implement and maintain robust CI/CD pipelines for automated building, testing, and deployment

·  Conduct code reviews and contribute to improving overall code quality and best practices

·  Participate in system design discussions and architectural decision-making

·  Implement monitoring, alerting, and observability solutions to ensure service health and performance

·  Work with remote team members in designing, developing, and testing features and functionality that include high scalability, availability, and reliability

·  Help with root cause analysis of functional, performance and scalability issues and contribute code to help address these issues

·  Attend daily stand-ups with team members for communication, sharing of ideas, and for supporting fellow team members in resolving any blocking issues

·  Participate in on-call rotations for services developed and owned by the Service Resiliency team

· Continuously look for opportunities to improve existing services, either with code changes and/or architecture changes 

What we’re looking for: 

·  Bachelor's degree or higher in Computer Science or related discipline

·  Experience with AWS (or other cloud providers)

·  Expertise in software development with hands-on experience in AWS serverless architecture, particularly AWS Lambda, Step Functions, DynamoDB, RDS

·  Professional experience with one of: Python, Golang

·  Solid understanding of distributed systems, microservices architecture, and RESTful API design

·  Experience with Continuous Integration/Delivery systems such as Jenkins or similar

·  Strong knowledge of database technologies, both SQL and NoSQL

·  Experience with observability platforms such as SumoLogic, New Relic, or similar tools for monitoring and troubleshooting distributed systems

·  DevOps mindset with proven experience championing Continuous Delivery best practices

·  Experience working within Agile software development frameworks

·  Excellent problem-solving skills and ability to debug complex systems

·  Strong verbal and written communication skills

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.