Sr. Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Software Engineer

The Genesys Digital & AI group plays a pivotal role in providing the innovations that enable global brands (over 7,500 organizations in 100+ countries) to orchestrate customer experiences across all communication and engagement channels. As a senior backend engineer in our customer-oriented group, you will design and build products that utilise AI and data analytics to solve real-world problems. You will work alongside accomplished engineers, researchers, designers, and product managers who will help take your impact to the next level. We are a highly collaborative group who take immense pride in our work and in learning from each other. We do not take ourselves too seriously and we do everything we can to iterate rapidly and deliver valuable features to as many customers as possible.

What You Will Do:

• Develop robust backend systems using Python and / or Java, working with cutting-edge AI, analytics and data science technologies.

• Collaborate closely with colleagues across Product Management, Engineering and AI Research to share knowledge, solve complex challenges, and innovate continuously.

• Engage in all aspects of agile software delivery, from research to proof-of-concept, product chartering, rapid iterative development, production hardening, and on-call support.

• Apply a testing-first mindset to ensure reliability and scalability of our services.

• Design APIs that support the needs of Genesys Cloud users and our platform integrators.

• Learn about and implement emerging technologies.

• Mentor junior team members and set technical direction.

What We're Looking For:

• Ideally, a bachelor’s degree in computer science or related disciplines. However, this is not a hard requirement as we recognise there are many diverse paths into software careers.

• 4+ years in software development.

• Curiosity and enthusiasm for continuous learning.

• Programming experience in Python and / or Java.

• Knowledge of algorithms, data structures and software architecture.

• Excellent interpersonal skills.

• Excellent verbal and written communication skills.

Desirable Experience or an Interest in Learning:

• Analytics and data science frameworks/technologies, e.g. Apache Spark.

• Machine learning concepts and frameworks.

• Event-driven architecture.

• AWS cloud technologies.

• DevOps and SRE principles.

• Continuous Integration/Delivery practices.

Our Benefits

• Flexible work schedules and work from home options

• Development and career growth opportunities

• Excellent pension scheme

• Bonus scheme

• Health Insurance

• Income Protection & Life Assurance

Our team includes people of all genders and a wide variety of nationalities, ages, and socio-economic backgrounds. Diverse, inclusive teams are strong teams, and we encourage those with varied backgrounds and experiences to apply. 

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.