Sr Software Engineer - ServiceNow

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Overview

This Senior Software Engineer position has the opportunity to make a large impact on the business by implementing a new state of the art ITSM tool and process that will streamline the Product and Technology organization. The ideal candidate will have experience successfully implementing the ServiceNow tool and ITIL best practices in other large technology organizations.

Team Description

Member of the team responsible for supporting and implementing IT Service Management processes in the ServiceNow tool, including customizing data fields, workflows, and automation.

Responsibilities:

• Work individually and with other teams on incident troubleshooting and resolution for ServiceNow-related issues.
• Provide analytical and technical expertise for ServiceNow configurations and scripts.
• Load, manipulate and maintain data between ServiceNow and other systems both manually or using plugins, web services, or other means as determined to be best fit for purpose.
• Deploy new releases and/or enhancements into the ServiceNow production environment.
• Work with process/product owners and other team members on and throughout development of new features and functionality, striving for consistency and aligning with best practices
• Participate in testing and correction of reported defects, including in support of ServiceNow upgrades
• Develop or update application administration documentation.
• Articulate technical concepts using easily understandable business language.
• Provide mentorship to new or developing team members

Job Requirements

EDUCATION: Bachelor's degree Computer Science or equivalent

EXPERIENCE:

• Minimum 3-5 years related experience. Prior software development experience preferred
• At least 3-5 years’ experience with the ServiceNow tool working with the following modules:  CMDB, Incident, Change, Problem, Service Catalog, and Reporting.
• At least 3-5 years’ working in an ITIL aligned environment
• Experience working as part of an Agile Scrum Team
• Good understanding of best practice in project delivery and service management (ITIL), particularly in outsourcing situations. Proven ability to work in collaboration with stakeholders and external service providers, building and developing effective relationships
• Has excellent technical awareness and understanding of the core technology in use, including bespoke applications in use and core systems management systems and tools
• Demonstrates thorough understanding of business priorities and understands the business criticality of platforms and applications

Required Skills

• ServiceNow experience with core ServiceNow ITSM & ITOM modules, Notify/On-call Scheduling, Release Management, HR Service Management, GRC Policy and Compliance Management, Reporting/Performance Analytics
• Preferred Skills
• ITIL or Six Sigma process improvement experience
• Microsoft Excel and PowerPoint
• Scripting and/or workflows
• Certifications
• ServiceNow Administration
• ITIL Foundations

Work arrangements

• Hybrid working mode; 3 chosen days from the office in a week

• Flexible working hours: maintain your work-life balance by adjusting your working hours to your needs 

Paid time off 

• Year-End-Break: enjoy additional fully paid days off during the last week of the year 

• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies. 

• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice 

Your money 

• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card 

• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax 

• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury 

• Baby Bonus: benefit from one-time allowance on childbirth or adoption  

• Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services 

Health and wellness 

• Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services 

• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package 

• Employee Assistance Program: find help in free, confidential program with a certified counselor 

• Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvello which will help you manage stress, exercise, sleep and more 

• Life insurance: sign up for free, high coverage life insurance program 

Career development 

• English & Polish lessons: improve your language skills during lessons led by native speakers 

• Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions 

• Certification and tuition reimbursement 

• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more) 

And more 

• Car and bike parking

• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well 

• No dress code 

• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more 

• Attractive Referral Bonus: earn $2500 USD for every hired referral 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

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