THUNDER | JOB DESCRIPTION
Sr. Salesforce Developer (Service Cloud)
Location: Remote (WFH) - Manila, Philippines Metro Area (with availability during US time zones)
Job Summary:
As a Salesforce Senior Developer you will be responsible for supporting Salesforce CRM products including all third-party software integrations, most specifically within Service Cloud. Taking a leadership role in projects, you will be the primary point of contact for Thunder's Customer Success Manager (CSM) and clients, and will delegate cases to all project team members. You will also be accountable for each project team member’s performance within the project. Ideal candidates are Subject-matter experts in your field and as such, will provide mentorship to the more junior members of the team!
Role + Responsibilities:
- Manage cases and tasks assigned on a daily basis
- Work on and resolve cases within the specified SLAs
- Handle all basic administrative and development functions such as, but not limited to, user account maintenance, reports and dashboards, data management, etc
- Handle basic Salesforce.com data feeds and other integrations (e.g. appexchange installations, outlook integration)
- Effectively act as the liaison between our users, vendors and the application development teams
- Collaborate with members of the user community to define and document development requirements
- Participate in reviewing the business user and product requirements, and application design
- Provide an accurate status report to the project lead consultant
- Provide end user support, work on configuration changes, bug fixes, and minor enhancements
- Act as the immediate point of escalation for Associate Consultants, Consultants, and Developers
- Subject-matter expert who can provide assistance to anyone who seeks help
Qualifications:
- 5+ years experience developing specifically for Salesforce or 7+ years experience developing for other platforms, most specifically within Salesforce Service Cloud
- Demonstrated mastery in relational databases, object-oriented programming, software development lifecycle, algorithm analysis
- Mastery of languages like Java, Javascript, C++, C#, CSS, HTML
- Great work ethic
- Ability to work independently and in a fast-paced, team environment
- Creative, critical thinker, analytical (ability to think out of the box)
- Good problem-solving/troubleshooting skills
- Time-management and priority management skills
- Effective communication skills (i.e. able to translate technical requirements into business language)
- Ability to be proactive, and work efficiently and productively with very minimal supervision
- Dependable and trustworthy
Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Candidates authorized to work in the Philippines are encouraged to apply.
Life@Thunder
The Perks
- Generous Health Benefits
- Competitive Vacation offerings + Birthday Leave
- Real Opportunity to Develop your Salesforce expertise through Mentorship + Certifications
- 13th Month Pay provided
- Performance Bonus Opportunities and Anniversary Bonus
- Permanent Work From Home (WFH), and WFH Stipend
- Maternity & Paternity Leave provided
- People-First Leave Policies and Benefits for teammate wellbeing
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role.
Thunder | The Opportunity, Mission + Culture
Thunder is here to help organizations love Salesforce, forever. We’re passionate about customer success, and seek out innovative consultants with an appetite to provide best-in-class consulting services that we’re proud to deliver: www.thundersf.com
We are building a remote-first culture - with "Thundercats" based from Hawaii to NYC to the Philippines - of intellectually curious, collaborative, solution-oriented teammates who love partnering with each other to deliver great work for our customers. We aren’t afraid to roll up our sleeves to solve problems, create or refine process. One cultural common denominator: we understand that at this stage of our life cycle, we’re here to build!
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
What We Do
Thunder Experience Cloud solves bad ads. You can now create, personalize, and measure ad experiences.
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