Sr Salesforce Administrator

We're hiring a Senior Salesforce Administrator to play a vital role in the development of a modern platform that innovates and scales how we service our customers! You will help drive our product roadmap and develop solutions that meet the needs of our users and customers.
The Senior Salesforce Administrator is a proactive individual with a deep understanding of the Salesforce platform, responsible for the health and stability of a business-critical system. As user experience is of great importance, the Senior Salesforce Administrator should enjoy interacting with users to manage support tickets, assist with training, and help with user adoption. This role will collaborate with product teams to deliver high value solutions and support the company's growth. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.
WHAT YOU'LL DO:

• Ensure the health, scale, and stability of a business-critical platform for employees and customers

• Use strategic focus and strong analytical skills to optimize Salesforce solutions

• Support our scaled agile process to provide a regular cadence of incremental UX-focused business value

• Become a trusted advisor to key business and technical stakeholders on business requirements and platform roadmap

Key Responsibilities:

• Proactive platform maintenance including security reviews, release updates, health check, and optimizer

• Maintaining a high level of data integrity, implementing rules and automation to manage Salesforce records, retention policies, and storage quotas

• Supporting production issues, troubleshooting, resolving, and communicating updates with users

• Developing and enforcing business and technical governance policies, procedures, and guidelines

• Working in and across agile teams alongside software engineers to customize Salesforce using low/no-code approaches (e.g., flows, layouts, dashboards, etc.)

• Contributing to a Business Continuity Plan and devising technical action items such as backup/restore strategy and monitoring Salesforce Trust site and platform logs

• Developing and collaborating with the BI team on operational reports, dashboards, and analytics

• User and license management including new user setup/deactivation, roles, profiles, permissions, public groups

• Sandbox management and licensing

• Identifying unused or underutilized platform features

• Configuring and maintaining integrations with other internal or third-party applications

• Developing automation scripts as applicable

• Writing technical documentation

WHO YOU ARE:
Qualifications:

• 5+ years of hands-on Salesforce Administrator experience with Service Cloud

• Experience delivering and maintaining high-scale Salesforce implementations for critical business operations

• Bachelor's/Postgraduate degree, or professional qualification

• Certified Salesforce Administrator

• Fundamental understanding of Salesforce development features such as Apex and Lightning Web Components

• Strong communications skills, adaptable to multiple levels of technical and business stakeholders

• Experience in an agile delivery environment

• Experience with change management and governance
• Live within a commutable distance to the office and observe a weekly hybrid model

Nice to have

• Additional certificates, such as Advanced Admin or Admin Super Set

• Salesforce development background

• DevOps/release management experience; release tools such as Copado or Gearset

USD 88,300.00 - 147,100.00 per year
Compensation:
Compensation includes a base salary of $88,300.00 - $147,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.