Team Description
As an Enterprise Sales Engineer, you will play a critical role as a technical expert on our sales team, aligning Pendo’s solutions to customers’ business challenges. Successful SEs also demonstrate Pendo's core values.
You will work closely with our account executives to demonstrate the value of Pendo’s platform through discovery of customers’ underlying challenges and pain, navigating their technical and business requirements, crafting and leading tailored presentations, guiding the evaluation process to a successful technical win and setting customers up for long term success and value.
You must have a proven track record of selling technical solutions to both executive and technical buyers in large enterprises. Successful SEs at Pendo have both a strong technical and business acumen, and can manage deals involving multiple stakeholders. Curiosity, credibility and integrity are defining characteristics for success in this role.
We have a “win as a team” sales mentality where everyone works together towards a common objective. We are metrics driven, we hold ourselves to a high level of accountability, we believe in rewarding top performers, and we celebrate our successes!
Role Responsibilities
- Collaborate with Account Executives to identify pain and challenges in a customers’ business related to software adoption and analytics
- Craft and deliver sales presentations & demonstrations that show how Pendo can uniquely addresses a customers’ needs and deliver value
- Scope and execute proof of value evaluations - gathering technical requirements, defining success criteria, guiding installation and conducting hands-on workshops and trainings
- Address prospects technical questions on Pendo’s technology, installation, security and data privacy
- Gather technical requirements and validate technical fit, ensuring a smooth handoff to implementation teams and setting up customers for success
- Collaborate cross functionally with product, engineering, customer success and others to gather customer feedback and escalate deal-blocking issues
- Respond to RFI/RFP/Security documentation requests
- 2 Office Days per week for team collaboration
Minimum Qualifications
- 5+ years in a customer facing role selling to large enterprises and Fortune 500 accounts, of which 3+ years specific to pre-sales experience
- Experience in creating/executing account planning together with Account Executives and CSM, Professional Service who are involved in the large accounts
- Experience / familiarity working on teams using the MEDDICC (or similar) framework
- Hands-on experience working with/troubleshooting web (HTML, CSS, Javascript, REST APIs) or mobile technologies either in a customer-focused role or as a developer
- Excellent presentation and product demonstration skills adaptable to both executives and technical buyers
- Willingness to travel
- Bachelor’s degree in a related field
Preferred Qualifications
- Experience in the analytics, product experience or digital adoption space, selling to product, digital transformation and similar roles
- Experience as our target buyer in product management, digital transformation or change management
- English capability to get necessary information across the regions.
Pendo Description:
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.
Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.
EEOC
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Compensation
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
Top Skills
What We Do
Pendo's mission is to elevate the world's experience with software. Pendo’s product experience platform allows companies to make product intelligence actionable with speed and scale, giving rise to a new generation of companies that put product at the center of everything. Pendo customers include the world's leading companies, including Verizon, Morgan Stanley, LabCorp, OpenTable, Okta, Salesforce, and Zendesk. Through Mind the Product and customer communities, sponsored events and podcast, Pendo aims to support the success of product and digital leaders everywhere. Pendo is headquartered in Raleigh, North Carolina and has offices around the world. For more information, visit: www.pendo.io.
Why Work With Us
Pendo operates in a very exciting market and offers a unique product with highly passionate customers. Our objective has always been to hire incredibly talented, but equally as energetic employees who are committed to serving those customers. We embrace the agility and speed of a startup, but we also offer a flexible and inclusive work environment.
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