Sr Revenue Operations Program Manager

This position is Remote within the United States
Job Summary
This position is responsible to define business requirements for more complex programs and key initiatives, develop business and program requirements, utilize existing content, develop content as necessary, and execute on program release plans. Through influence and relationship management, coordinate inter-related projects and facilitate collaboration across functions and teams. Manage ongoing program operations and evangelize programs, give presentations, and write copy as necessary to explain and promote programs to internal and external audiences.
What you will do

• Creates cross-functional project plans for developing and releasing programs, including at scale. Coordinates more complex inter-related projects and facilitates communication and collaboration across functions and teams
• Learn about technical products with limited guidance
• Work with multiple internal clients on concurrent projects
• Deliver presentations and training
• Gain a deep understanding of business requirements, stakeholders, audiences for content and key metrics; shape a data-driven opinion for how to segment and differentiate communication
• Work with the Operations, Product and/or Marketing and/or other functional teams to execute launch and communicate programs
• Create processes to manage the complexity of a more sophisticated and differentiated communication strategy including but not limited to documentation, refresh cadence, and collateral audit (i.e., audit collateral included in communications and making sure they stay updated)
• Build out communications plans and identify the highest-impact topics, cadences, and hosts. Track attendance and performance
• Collaborate with end users, business technologists, and cross-functional teams to prioritize goals, identify constraints, dependencies, and mitigate risks
• Develop comprehensive product/program designs, including specifications and task prioritization.
• Design program business intelligence capabilities that empower us to understand the reach and impact of our programs and work; work with CS operations to build and evolve
• Keep the necessary internal and external teams informed about substantial changes to our programs so that they are equipped to speak to the initiatives, plans and targeted outcomes
• May write design documents and technical specifications for program components
• Evangelize programs internally and externally. Informs internal teams about program features and benefits.
• Resolve complex issues in effective ways
• Build partnerships at all levels within the company, ability to build partnerships externally
• Assists marketing campaign managers with campaign planning and ad design. Writes web copy, magazine and newsletter articles, and other copies as necessary to explain and promote programs
• Manage ongoing program operations
• Monitors and reports on program budget and performance
• Identify ways to leverage program strengths and resolves challenges as they arise
• Participates in special projects and performs other duties as required

Travel/Physical Demands

• Travel typically less than 10%. Office environment. No special physical demands required.

Qualifications
Must have:

• Typically 6 to 8 or more years of increasing responsibility in terms of any applicable professional experience. 5 or more years of related program management or functional experience preferred
• Typically a Bachelor's Degree or global equivalent in related discipline
• Experience (5+ years) working in related functional area; program management experience a B2B capacity across a variety of mediums (e.g. email, webinars etc.) in a similar capacity at Saas, Cloud, and on Prem companies highly desired
• Proven track record of influencing and leading strategy and working with account teams and senior services leads
• Proven track record of working across cross-functional stakeholders and making strategic recommendations to evolve high-profile, high-impact programs.
• Excellent spoken and written communication as well as receptive listening skills with the ability to present to different audiences.
• Must be highly organized and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines
• Sound business judgment, a proven ability to influence others, analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results.
• Excellent understanding of industry practices
• Strong proficiency with tools, systems, and procedures
• Strong planning/organizational skills and techniques
• Strong decision making, analysis and problem solving skills with ability to multi-task
• Excellent verbal and written communication skills
• Strong presentation and public speaking skills
• Strong interpersonal skills
• Strong conflict resolution skills and ability to deliver difficult messages
• Good negotiating skills
• Project management, consultative skills and ability to manage a budget

Nice to have:

• Master's degree or global equivalent
• Advanced working knowledge of tools like Salesforce, Gainsight, G-suite products 

The posted range for this position is $90,000 - $115,000 which is the expected starting base salary range for an employee in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah.  To learn more, click here: 2022 Best Companies To Work For | Henry Schein One
Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is unable to hire individuals residing in North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.