Sr. Representative, Customer Order Management - Sustainable Technology

What Customer Order Management contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Sustainable Technology Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Responsibilities

• Takes proactive approach in preventing customer issues
• Communicates with customers through email, inbound and outbound phone calls
• Responsible for group mailbox tasks and workflow
• Generates customer reports as needed
• Works Actively in CRM and Heritage Portal for Sustainable Technology
• Works closely with Go Green Team
• Supports both front and back-office functions
• Works closely with Cardinal Health Sales Representatives, Field Service Representatives, Inventory and other internal departments to resolve customer issues
• Assists in the on-boarding and mentoring of new hires
• Provides peer to peer coaching and/or supports Peer-Led-Training

Qualifications

• 3-6 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Anticipated hourly range: $17.90 per hour - $25.60 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 3/24/2025 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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