Sr. Recruiter

About Us:

Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Wonders, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. 

Wonders has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Wonders with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping Independent Restaurants Thrive.

What We’re Looking For:

We are searching for a Sr. Recruiter to join our Talent Acquisition team. You’ll play a key role in identifying and hiring top-tier talent across multiple departments in Kuala Lumpur. This is a hands-on, strategic role where you will manage the entire recruitment process, from identifying staffing needs to onboarding new hires. This role will be a flex recruiting position - meaning one day you could be supporting high-volume Client Support roles, and the next recruiting corporate or leadership openings. We’re looking for someone that has the agility and willingness to work on all types of recruitment for our Malaysia hiring needs.

What You’ll Accomplish:

• Partner with hiring managers across departments to define job requirements and recruitment strategies.

• Manage the end-to-end recruitment process for corporate and high-volume Client Support roles

• Utilize sourcing tools (e.g., LinkedIn Recruiter, Jobstreet, job boards, referrals) to identify top candidates.

• Conduct interviews across various stages of the recruitment process, including phone screenings, video interviews, and face-to-face meetings.

• Provide data-driven recruitment insights, including time-to-fill, pass-through rates, and candidate cycle times, to improve hiring strategies.

• Enhance recruiting processes in Malaysia through stakeholder collaboration and reporting.

• Contribute to employer branding efforts, focusing on increasing inbound applications and candidate interest

• Ensure a seamless candidate experience, from application to onboarding, while managing multiple recruitment projects.

Year 1 Deliverables:

• Enhance corporate and high-volume recruiting in Malaysia, improving hiring metrics such as time-to-fill, quality of hire, and hiring manager satisfaction.

• Build out and optimize reporting on recruitment progress for corporate and high-volume roles.

• Become a trusted recruitment advisor for local business leaders in Malaysia.

• Strengthen our employer brand, measurable through increased application flow, positive candidate interest, and improved employer review scores on platforms like Glassdoor.

About You:

• 3-5 years of experience as a High-Volume and Corporate Recruiter in the tech industry, preferably in a start-up environment.

• Strong stakeholder management skills with the ability to communicate effectively with senior leadership and hiring managers.

• Experience in creating and analyzing recruitment reports to provide insights to business leaders.

• Proven success utilizing social media and job portals (e.g., LinkedIn, Jobstreet) to source and recruit talent.

• Hands-on experience with recruitment tools such as LinkedIn Recruiter, Ashby, Gem, and Google Suite.

• Experience enhancing employer brand proposition (ideally for a lesser known startup)

• Must be willing to work on-site at our Kuala Lumpur location.

• Unlock headcount planning by partnering cross-functionally with local leadership and Capacity Planning teams to understand hiring needs in advance

• Bilingual in both English and Mandarin

Bonus Points:

• Experience working in a global startup or handling international recruitment.

• Strong knowledge of the tech landscape and recruitment trends in Malaysia.

• Experience recruiting for both customer support and sales roles

• Demonstrated ability to manage multiple roles and projects simultaneously while delivering high-quality results.

Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!