Our Opportunity:
Chewy is looking for an experienced Sr. Program Manager - Collaborative Planning, Forecasting, and Replenishment (CPFR) to lead and expand our data-driven CPFR program with Vendor Partners and internal collaborators. This position necessitates robust project management skills, such as charters, scope documents, roadmaps, work breakdown structures, risk management plans, and communication strategies with partners. You will collaborate with Vendors, Supply Chain, Merchandising, Transportation, Vendor Compliance, Analytics, and Systems to develop processes to drive improvement at scale. This includes forecasting reconciliation and alignment, supply and production reviews, catalog accuracy, defect reduction, and more processes to enhance the overall supply chain. This role involves leading meetings, facilitating workshops, and driving central initiatives. The perfect candidate possesses a solid project management background, focuses on the big picture while implementing process enhancements, thrives in customer interaction and collaboration and relies heavily on data.
What You'll Do
- Refine CPFR processes at Chewy by demonstrating data analytics, automation, and system improvements to boost efficiency in inventory forecasting, planning, and cross-functional collaboration!
- Partner with Analytics, Data Science, Engineering, and Supply Chain teams to refine forecasting models, predictive analytics, and replenishment strategies that reduce costs and improve performance.
- Develop, maintain, and automate important metrics for the supply chain, such as forecast accuracy, in-stock rates, vendor performance, and fill rates, to ensure real-time visibility and continuous improvement.
- Improve system integrations and automation, using platforms to streamline vendor collaboration and minimize manual processes.
- Drive continuous improvement initiatives by identifying gaps in forecasting, inventory planning, and replenishment processes, bringing to bear automation, data analytics, and process optimization.
- Develop scalable dashboards and reporting tools using SQL and Tableau to provide actionable insights for internal teams and vendors.
- Establish SOPs, governance models, and standard methodologies to standardize operational processes and maintain consistency in collaboration and replenishment planning.
- Lead key vendor relationships, addressing operational challenges, improving compliance, and aligning vendors with Chewy's supply chain goals.
What You'll Need
- Bachelor's or Master's degree in Supply Chain, Logistics, Engineering, Data Science, Finance, or a related field!
- 5+ years of experience in supply chain, program or project management.
- Strong understanding of supply chain operations, including the flow of goods, key touchpoints, and dependencies across procurement, inventory management, fulfillment, and distribution.
- Proficiency in SQL, perform data pulls, queries, and analysis to support decision-making and process improvements.
- Advanced MS Excel skills (Pivot Tables, Vlookup, Scorecards, Data Manipulation, Formulas etc.)
- Ability to lead cross-functional initiatives, influence cross-functional partners, and drive measurable results in a fast-paced, data-driven environment.
- Strong problem-solving skills, with the ability to analyze complex data sets and translate insights into actionable strategies.
- Excellent communication and presentation skills, with experience engaging cross-functional partners at all levels of an organization.
- Willingness to travel as needed.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
Gallery
Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
