Position Overview:
The Sr. Program Manager of Construction, Launch, and Facilities (CLF) will serve as the leader of multiple construction projects including new fulfillment centers and corporate offices to include both new sites, renovations, and new business strategies! The Sr. Program Manager plans, coordinates, advises and supervises internal teams, subcontractors and vendors for multiple projects, ensuring they complete work on time and within budget, and is the central point of communication to all partners. They are highly organized individuals with an understanding of all aspects of a project in addition to solid project management skills. The Sr. Program Manager ensures that a quality system is ready on time and on budget. In addition to project execution, the Sr. Program Manager will also lead in the standardization of the CLF Team process documentation and standard work that drives a successful launch. This includes detailed follow-up after launch, robust lessons learned analysis, and continuous improvement of the launch process. The ideal candidate will combine deep operational expertise with strong program management skills to ensure timely, on-budget project delivery while maintaining the highest standards of quality and operational efficiency!
Key Responsibilities:
- People Management:
- Lead and develop a team(s) of Project/Program Managers, setting expectations for project scope, plan development, communications/coordination’s, benchmark attainment, tracking, to ensure goals/timelines are met.
- Establish and reinforce Chewy CLF team operating standards, expectations to customers (operations), crafting scalable project templates/checklists, data storage, and communication channels.
- Project Planning:
- Work with multiple Team Members to understand the needs of each leader and translate the needs into the functional design of the building.
- Review and approve detailed engineering drawings and ensure that operational changes are incorporated into designs and evaluated for future builds.
- Lead in the documentation of all CLF process standard work tasks and design spec which includes working with the Engineering Team to communicate and design shell improvements.
- Prepare, publish, distribute and maintain a project timeline with milestones for all cross-functional partners
- Build bid packages, negotiate any revisions to vendor bids, and facilitates project scope changes
- Maintain up to date financial picture of project, providing finance/accounting with schedule of invoicing
- Project Execution:
- Monitor project progress, incorporate resolutions to potential project delays and communicates project status to leadership on a timely basis
- Ensure smooth and consistent communication and exchanges of data between operations, vendors, and internal Team Members
- Prepare a concise and thorough commissioning plan and acceptance testing, leading commissioning activities of vendors and ensures operations acceptance
- Supervise fulfillment of contract requirements to ensure quality and timeliness of services/deliverables
- Travel as a program manager is required and depending on the current project assignment(s) could range up to 75%.
Qualifications:
- Education:
- Bachelor’s degree in business administration, Project Management, or a related field.
- PMP or other relevant project management certification is preferred.
- Experience:
- 7+ years technical experience with project management
- 5+ years’ experience functional experience in implementing process changes and running large sophisticated projects
- 5+ years of experience in large scale Programs/Projects
- Skills:
- Proven leadership and interpersonal skills with the ability to identify and improve both job performance and abilities of direct reports.
- Highly skilled in reading, interpreting, and editing detailed engineering drawings with the ability to identify flow and functional issues that impact cost or operations flow.
- Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency)
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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