When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleSr. Product Specialist
Location(s)Mumbai
Preferred Characteristics
- In-depth knowledge of the regulation of various markets (Pharma/Food/Applied )
- Strong problem-solving and troubleshooting skills.
- Excellent customer support skills & Collaborative mindset.
- Excellent communication skills (written, oral & Presentation)
- Ability to multitask effectively, Great time management skills.
- Ability to work well in a team environment, as well as independently.
- Ability to build strong business and professional relationships with internal and external customers.
- Ability to communicate technical information in an accessible manner to Internal and External customers.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- A process improvement mindset.
- Product demonstration and technical qualification exercise at Demo lab (COE)
- Owning successful conversion of all DSAR activities
- Revalidating existing solutions and developing of new applications in line with business/market-oriented
- Productivity /Efficiency- Addressing Internal/External customer concerns and requirements through remote support promptly.
- Resolving issues: Taking ownership of support cases and following through until they are closed.
- On-site support to customers – Addressing product concerns, conducting troubleshooting & diagnosis exercises, solution development, training for new users/IB, refresher training, and customer support as per sales commitments.
- Project driven business solution development for specific submarket segments – Executing assigned projects as per commercial requirements.
- Preparation of Compiling a database with a troubleshooting plan, assisting in generating a playbook, and Sales collateral (For Unique features, customer pain points, field concerns, product gaps etc).
- Research, explore and come up with an alternate solution if a new problem is presented that does not have a straightforward solution.
- Keeping COP assents in performing conditions for effective utilization for Business requirements. Managing Instruments logbooks (soft copy)
- Adhering to the EHS policies while working in the COE.
Basic Qualifications
- Minimum educational qualification M. Sc. (Analytical/Inorganic/Organic/Physical/Food Technology), Preferably Ph.D. Chemistry.
- Minimum 4-8 years of Hands-on operational experience in respective instrument techniques, data interpretation
Top Skills
What We Do
For 85 years, PerkinElmer has pushed the boundaries of science from food to health to the environment. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better.
PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products.
Learn more at www.newperkinelmer.com.
