Sr. Product Owner

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Designed by Optometrists, for Optometrists, Eye Cloud Pro, part of the Fullsteam organization, brings together leading EHR, POS, and Practice Management capabilities into a single, seamless platform. Eye Cloud Pro’s optometry software lets you focus on growing your practice while we handle the day-to-day operations.

We are seeking an experienced Product Owner to lead the development of our Optical Practice Management Solution. The ideal candidate possesses a blend of agile project management skills, a deep understanding of software development processes, and a passion for creating exceptional user experiences. Knowledge of medical billing systems, particularly within the optical and healthcare industries, is a significant plus.

Primary Responsibilities:

• Lead cross-functional teams to translate business needs and customer desires into actionable development plans.

• Prioritize and manage the product backlog, focusing on delivering maximum value and continuously delivery.

• Document and test acceptance criteria within user story breakdown.      

• Facilitate agile ceremonies, including sprint planning, backlog refinement, and retrospectives.

• Act as the primary liaison between stakeholders and the development team, ensuring clear communication and alignment.

• Facilitate agile processes and ceremonies, driving the team towards continuous improvement.

• Serve as the main point of contact between stakeholders and the development team, fostering clear and effective communication.

• Continuously assess market trends, competitor products, and customer feedback to inform product strategy.

• Support beta, pilot, and customer advisory groups.

Skills & Competencies:

• Proven experience as a Product Owner or similar role in software development projects.

• Strong understanding of Agile methodologies including scrum, kanban, or other relevant frameworks.

• Excellent documentation, communication, and collaboration skills.

• Experience using data and analytics to inform product strategy and prioritization.

• Exceptional communication skills with the ability to articulate complex ideas clearly to both technical and non-technical stakeholders.

• SQL Server skills required.

• AWS, Oracle, JavaScript, Jira, Confluence, Toad, Postman, Visual Studio skills preferred.

Minimum Qualifications:

• Ability to make decisions under pressure and prioritize effectively.

• Critical thinking and problem-solving skills.

• Bachelor’s degree in computer science, business, or a related field, or equivalent work experience.

• Previous experience in the healthcare or optical industries is a plus, especially related to billing and patient management workflows.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.