Sr. Product Owner

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

EZClaim, part of the Fullsteam organization, is a medical billing and scheduling software company that provides a feature-rich practice management system specifically tailored for the small to medium-sized provider office and outsourced medical billing firms. It also includes integrates with a number of EMR/EHR vendors.

We are seeking an experienced Product Owner to lead the development of our EZClaim Practice Management Solution. The ideal candidate possesses a blend of agile project management skills, a deep understanding of software development processes, and a passion for creating exceptional user experiences. Knowledge of medical billing systems, particularly within the mental and behavioral health, physical therapy, and other healthcare industries, is a significant plus.

Primary Responsibilities:

• Lead cross-functional teams to translate business needs and customer desires into actionable development plans.

• Prioritize and manage the product backlog, focusing on delivering maximum value and continuously delivery.

• Document and test acceptance criteria within user story breakdown.      

• Facilitate agile ceremonies, including sprint planning, backlog refinement, and retrospectives.

• Act as the primary liaison between stakeholders and the development team, ensuring clear communication and alignment.

• Facilitate agile processes and ceremonies, driving the team towards continuous improvement.

• Serve as the main point of contact between stakeholders and the development team, fostering clear and effective communication.

• Continuously assess market trends, competitor products, and customer feedback to inform product strategy.

• Support beta, pilot, and customer advisory groups.

Skills & Competencies:

• Proven experience as a Product Owner or similar role in software development projects.

• Strong understanding of Agile methodologies including scrum, kanban, or other relevant frameworks.

• Excellent documentation, communication, and collaboration skills.

• Experience using data and analytics to inform product strategy and prioritization.

• Exceptional communication skills with the ability to articulate complex ideas clearly to both technical and non-technical stakeholders.

Minimum Qualifications:

• Ability to make decisions under pressure and prioritize effectively.

• Critical thinking and problem-solving skills.

• Bachelor’s degree in computer science, business, or a related field, or equivalent work experience.

• Previous experience in the healthcare industry is a plus, especially related to billing and patient management workflows.

• SQL Server skills required.

• Azure, .Net, Angular, REST APIs, Jira, Confluence, GitHub skills preferred.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.