Sr. Product Operations Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary:

A Senior Product Operations Manager oversees and manages the tools used by the Core Payments product teams, ensuring they are effective and aligned with company goals, while also managing processes and data to improve product development and launch.

Key Responsibilities of a Senior Product Operations Manager:

Tool Management:

• Evaluate, select, and implement tools for various product development stages (e.g., intake, roadmapping, prototyping, goals, etc).

• Ensure tools are efficient, scalable, and integrate well with existing systems.

• Organize, distribute and present data from the tools such as burn down charts, roadmaps and reporting  

• Manage tool licenses, subscriptions, and user access.

• Stay up-to-date on emerging tools and technologies that could benefit and progress the Core Payment strategies.

• Work with Product Operations Analyst to identify gaps in existing tools that impact analytics needed.

Process Optimization:

• Operationalize the Product Operating Model and ensure teams are working through the defined delivery path (ex: gates for decision making, review meetings, etc)  

• Create and refine processes to get to the right outcomes faster. 

• Ensure consistency and adherence to established processes.​

Communication and Collaboration:

• Communicate product tool updates and best practices to product teams.

• Facilitate collaboration and knowledge sharing among product teams.

• Serve as a point of contact for product tool-related issues.

Qualifications:

• Strong 5+ years of experience in product management, product operations or program management within a product-led organization.

• Deep understanding of product operating models and modern product management methodologies (e.g., customer discovery, empowered teams, outcome-based roadmaps).

• Strong stakeholder management skills with the ability to influence at all levels of the organization — including executives.

• Experience defining and measuring KPIs to assess program success and drive continuous improvement.

• Must be able to navigate a changing business landscape and influence others.

• Proficient in Jira, Pendo, Confluence, 365 Move 

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].