Our Opportunity:
We are looking for a Senior Product Manager at our facility in Bellevue, Washington to work cross-functionally across Product, Design, Technology, Marketing, Merchandising, Customer Service, Operations, and Executive teams to create and build support for a shared product vision.
What You'll Do:
- Set the product strategy, prioritize features, build consensus, and coordinate feature releases and internal/external communications.
- Develop a keen understanding of the product design and development process, identifying areas of improvement and implementing process solutions quickly.
- Utilize data to understand customer behavior/needs as well as business objectives; enable the team to transform that knowledge into product enhancements and new features.
- Write detailed requirements and use cases/user stories and communicate them effectively with business stakeholders.
- Collaborate closely with UX Design team on primary/customer research, ensuring new features meet customer and business needs.
- Define and monitor CX and operational metrics and manage related inputs to measure success and quantify user experience for veterinarians, pet parents, and pets.
- Communicate product strategy and status to key stakeholders across Chewy.
- 10% domestic travel required.
- Telecommuting permitted.
What You'll Need:
- Bachelor's degree in Business Administration, Economics, Engineering or related field, or related field and 7 years of experience.
- Will also accept a Master's degree and 5 years of experience.
- Experience must include 5 years with:
- Developing short and long-term product strategy, defining detailed product requirements;
- Microsoft Office software In-Demand; Microsoft PowerPoint; Microsoft Excel;
- Microsoft OneNote;
- Collaborating with UX Research and CI teams to launch customer interviews and surveys.
- Experience must also include: working in an agile software development environment leveraging Scrum;
- Building and leading cross-functional teams;
- Writing requirements and user stories in tracking software (e.g., JIRA);
- Developing and maintaining a product roadmap and prioritized product backlog on tracking software (e.g., Confluence, SharePoint, JIRA) ensuring product vision aligns with both customer and business goals;
- Atlassian Confluence In-Demand;
- Atlassian JIRA;
- Managing project execution to ensure adherence to schedule and scope; and
- E-commerce.
- 10% domestic travel required.
- Telecommuting permitted.
- The position is eligible for the Employee Referral Program.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Pay Range
$141,000-$225,500 USD
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
