ABOUT THIS POSITION
Waystar is seeking a smart and creative Senior Product Manager with firsthand experience in business intelligence, analytics, and healthcare revenue cycle management. We are looking for someone who has a passion for building great products and the natural instincts for making decisions that lead to highly useable software. This professional initiative-taker will report to the Director of Product Management and work closely with the User Experience team and Technology teams. The Senior Product Manager will lead cross departmental strategic product initiatives coordinating with key stakeholders in sales, marketing, design, development, and operations. This role will be leading game changing efforts at Waystar within the company’s Product team for new to market and existing solutions. The ideal candidate will understand the significant flaws that exist in the revenue cycle and have a passion for solving those problems.
WHAT YOU'LL DO
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Design and build an industry leading dashboard and self-service reporting solution for health care systems and ambulatory offices to manage their patient payments, collections, and divine actionable insights to more effectively manage their business
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Analyses various product inputs, customer requirements, design feedback, and technological/architecture constraints to develop the business case for new product development
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Prepare plans, including product specifications, use case documentation, and user interface wireframes (both independently and with assistance from our User Experience team)
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Organize market research, including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors to define new opportunities
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Studying healthcare industry practices and staying up to date on industry and technology changes
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Gathering inspiration and ideas by visiting customers regularly and reviewing software and other products that solve similar problems in other domains
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Collecting direct customer feedback by organizing user tests, studying customer support incidents, administering user surveys, and visiting customers to study product interaction in their natural environment
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Working closely with internal and external resources to define system requirements that meet changing market needs and ensure customer satisfaction and product quality
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Assisting your Director of Product Management in coordinating with sales, marketing, development, and customer support to bring together divergent ideas and convince various stakeholders to rally behind a single product vision
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Collaborating with your Director of Product Management to manage the product roadmap, including documenting product strategy, maintaining the feature backlog, and coordinating releases
WHAT YOU'LL NEED
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Understanding of how merchant processing works from end to end for both credit card and ACH transactions.
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Experience working business intelligence tools (PowerBI, Google Looker), machine learning, and creating dashboard
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Familiarity with payment processing concepts such as PayFacs, ISOs, settlement processes, payment hardware and device registration.
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You know how to execute and like to roll up your sleeves to get things done
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You are comfortable in front of a whiteboard and can describe complex information in a concise but thorough fashion
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You can lead a cross functional team through the entire PDLC, rallying them to deliver value to clients, partners, and Waystar
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You have at least 2 years software build experience and have led the end-to-end build of at least two medium scale features/upgrades and brought them to market
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An understanding of healthcare billing workflows obtained from either through direct experience in a healthcare setting or an RCM focused HIT company
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Significantly contributed on a team that designed, built, or used Revenue Cycle Management products
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Critical thinking skills; able to analyze a problem and design creative solutions
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Diligence; extraordinary eye for usability and the customer experience
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Excellent written communication skills; able to succinctly convey complex ideas through the written word
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Great people skills; able to facilitate, negotiate and persuade stakeholders
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Flexible and agile; able to rapidly adapt to changing situations and inputs
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College Degree required; Business or Computer Science degree preferred
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Top Skills
What We Do
Waystar provides market-leading technology that simplifies and unifies healthcare payments. Our cloud-based platform streamlines workflows and improves financials for healthcare providers of all kinds, and brings more transparency to the patient financial experience.
The Waystar platform is used by more than 450k providers, 750 health systems and hospitals, and 5k health plans—and integrates with all major HIS and practice management systems.
The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work, gain insight into processes and performance, and ultimately collect more revenue.
At Waystar, we know there’s a better, more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
