Smarsh

Sr. Product Manager

Posted 8 Days Ago

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London, Greater London, England

Hybrid

Senior level

Software

The Role

Smarsh is seeking a Senior Product Manager to join the Cognition and Machine Learning Product Team. Responsibilities include developing new ML and NLP capabilities, managing backlogs, defining sprint priorities, working on product strategy, defining process flows, and collaborating with engineering and design teams. Preferred skills include knowledge of communications surveillance/compliance, data analysis, machine learning, and exposure to containers and streaming architectures.

Summary Generated by Built In

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

You will be part of the Cognition and Machine Learning Product Team. We manage the machine learning models, pipeline and tooling that our customers use to identify compliance risks in their communications data, from chat to email to calls. You will be a Senior Product Manager for our Cognition Logic product and will have a delivery team composed of Machine Learning Engineers, Data Scientists and Data Engineers, helping to define and drive our product development forward.

How will you contribute?

Help to develop and bring new ML and NLP capabilities and innovations to market, focussing on Machine Learning operations and the cost of running machine learning based products.
Manage and prioritise backlogs, defining sprint priorities and writing user stories/acceptance criteria for our engineering teams.
Write Epic specifications in partnership with our engineering and design teams.
Work closely with other Product Managers to convert product strategy to detailed requirements and prototypes that can be translated into our development processes.
Define process flows in conjunction with customers and work with our design teams on the UX of our products.
Write feature specifications and product discovery documents and help our Sales teams respond to RFPs.
Attend and actively participate in team ceremonies (stand-ups, retros, and planning meetings).
Coordinate efforts with globally dispersed teams.
This role is a hybrid role based in either London or Belfast

What will you bring?

Proven experience as a Product Manager/Product Owner of a microservices, SaaS or machine Learning/AI based product.
Knowledge of MLOps frameworks like: MLFlow, Comet, Weights & Biases, Neptunem Kubeflow Pipelines, Metaflow, Kubeflow serving, Seldon Core, Amazon Sagemaker Neo, Prefect, Dagster, Airflow, Pachyderm, Feast, and DVC.
Machine Learning Governance, and cost modelling/management.
Experience with software engineering and product management tools such as Jira, Confluence, Miro, ProductBoard, ProductPlan, Notion.
A growth mindset and a commitment to quality.
An ability to influence and work across different teams.

Preferred Skills

Knowledge of communications surveillance/compliance in a Financial Services context. This could have been gained within a FinTech, Consultancy, Compliance Technology vendor or a Financial Institution.
Data Analysis, Machine Learning and/or Natural Language Processing knowledge
Exposure to containers and streaming/even driven architectures (such as Kubernetes and Kafka)

What do we offer?

We value our people and offer a competitive salary along with company bonus
Strong maternity and paternity scheme
A workplace pension scheme
Take what you need holiday package
Private medical insurance
Dental pplan
Group life assurance
Group income protection
Employee assistance programme
A monthly wellness allowance
Adoption assistance
Stock options

Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.