Sr. Product Manager, Technical

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
Are you ready to join the Un-carrier movement?
Sr Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and crafted to achieve a specific business purpose or set of business results. The Technical Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business goals, securing funding, and leading a cross-functional business and technical team, as well as key partners to positively impact customers lives.
As a Sr Product Manager, Technical on this team, you will lead product development of key features in our product roadmap for T-Mobile for Consumer Group.. We are looking for someone with a very strong data background along with a good understanding of Medallion data architecture. An understanding of Adobe data is desirable.
We are a team that encourages innovation and advocate an agile and open approach, truly working and playing in the Un-carrier way!

Job Responsibilities:

• Owns product end to end for sophisticated or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes crafting, managing, maintaining and communicating product vision and strategy including technical vision and capabilities.
• Designs and drives new data products supporting AI use cases for consumer postpaid business. 
• Partners with business, internal/external collaborators and Leadership to understand current customer experience, identifies areas of opportunity
• Conducts analysis of data to identify new data product opportunities
• Find efficient ways to deliver quality data for business reporting.
• May work with data scientists to answer nuance questions or identify significant insights from data.
• Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
• Drives specific ad hoc analysis and presents information to executive level management on request.
• Influences product feature set or technical improvements to improve customer experience.
• Maintains current understanding of tech trends. Assesses how trends impact the roadmap or build opportunity for innovation of the product.

Customer Evangelist

• Uses customer insights for product vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper appreciation and understand their needs and priorities.
• Actively looks for opportunities to delight or meet customer’s unmet needs.

Product Execution & Technical Delivery

• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly sophisticated products with multiple transactions and touchpoints. This work may include creation of prototypes.
• Collaborates with PM and Dev leaders to craft, architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.
• Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.
• Owns and leads product backlog and priorities with our business and technology partners. Backlog at this level typically serves 5 - 8 Agile / Scrum / Sprint teams, often with dependencies on other teams.
• Scopes and ensures alignment on the prioritization of activities based on business and customer impact.

Relationship & People, Professional Development

• Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering.
• Works with outside partners and other third parties.

Work Experience:

• 5+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. (Required)
• 4+ years of experience in delivering data products in cloud environments.

Knowledge, Skills and Abilities:

• Good knowledge of Azure cloud technology stack (Required)
• SQL Proficient with SQL, PowerBI (Required)
• Experience with Pega Customer Decision Hub (CDH) architecture and data
• Agile Methodologies Shown success in advising matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)

Education:

• Bachelor's Degree Computer Science, Engineering, IT or equivalent experience. (Required)

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $130,900 - $236,200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ298609&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.