Sr. Product Manager (AI & Innovation) - Remote - Canada

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

As a Senior Product Manager at PointClickCare, you contribute to the vision and strategy of your product area, define and own roadmaps, and drive execution and delivery of compelling value to users and customers, ensuring overall success across the entire product portfolio. You represent the needs of our users and customers, internally and externally, as needed. This role will focus on researching and prioritizing opportunities to solve customer problems with AI capabilities. To succeed in this role, you draw upon your extensive product management and domain experience. You have a track record of building sophisticated products and solving customer problems, from discovery, to implementation, to delivery. You bring a collaborative approach to this leadership role to ensure successful outcomes for our customers, while optimizing time to value. You approach your work with natural curiosity and use your growth mindset to maximize ROI for your products.

Key Responsibilities:

• Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
• Understand company strategy and contribute to strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share.
• Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
• Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
• Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
• Understand the broader product portfolio and how solutions work together to create value for customers.
• Participate in industry events, and lead customer and partner facing engagements as a product expert.
• Understand competitive landscape.
• Inspire, energize, and motivate cross-functional teams.

Your Key Strengths:

• Bachelor’s Degree in business, computer science, or computer engineering.
• 5+ years of Software Product Management experience or Engineering Management experience.
• Experience working in healthcare technology is a plus.
• Experience working with Cloud - Azure hosted environments.
• Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
• Strong written and oral communication skills with internal and external stakeholders.
• Solid understanding of Agile practices.
• Experience managing SaaS products.

Bonus Skills:

• Experience working in healthcare technology is a plus!

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.