Sr. Platform Architect (5616)

As a Sr. Platform Architect, you’ll lead the design, implementation, and optimization of ServiceNow solutions to support the agency's IT modernization efforts. This role will architect, integrate, and do custom development leveraging ServiceNow to streamline processed and enhance productively.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Design, implement, and optimize ServiceNow solutions to meet the Department of State ADD’s business needs.
• Lead the end-to-end architecture of ServiceNow implementations, ensuring alignment with client requirements and best practices.
• Collaborate with cross-functional teams to define and translate business requirements into technical specifications.
• Provide expertise in customizing ServiceNow applications and modules such as ITSM, ITOM, HRSD, and Security Operations.
• Integrate ServiceNow with external systems and third-party tools, ensuring seamless data flow and robust security.
• Develop and implement strategies for data migration, workflow automation, and performance tuning.
• Ensure that ServiceNow solutions meet the highest standards of reliability, scalability, and security.
• Lead code reviews, quality assurance testing, and deployment planning for ServiceNow updates and new features.
• Serve as a technical lead and mentor for other developers, guiding the team in ServiceNow development and best practices.
• Produce detailed technical documentation for system designs, configurations, and integration processes.
• Troubleshoot and resolve technical issues related to ServiceNow functionality and performance.
• Stay up-to-date with ServiceNow updates and new features, and continuously recommend improvements to the system.
• Work closely with the DOS ADD team to ensure that solutions align with strategic goals and IT modernization initiatives.

What you’ll need to succeed:

• An active Secret security clearance
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• 5+ years of experience as a ServiceNow Architect or similar role.
• Expert level experience in designing, implementing, and optimizing ServiceNow solutions to support the division's IT modernization efforts.
• Extensive experience in ServiceNow architecture, integration, and custom development, along with a strong background in leveraging ServiceNow to streamline processes, enhance productivity, and improve service delivery.
• Proven experience with ServiceNow implementations, including modules like ITSM, ITOM, HRSD, and Security Operations.
• Expertise in ServiceNow integrations with external systems and third-party applications.
• Strong understanding of ServiceNow data models, workflows, and scripting (JavaScript, REST APIs).
• Experience with ServiceNow upgrades, custom development, and troubleshooting.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD) or similar certifications preferred.
• Familiarity with ServiceNow's ITOM capabilities, Service Catalog, and Reporting.
• Proficiency in JavaScript, HTML, CSS, and web technologies for custom development within ServiceNow.
• Experience with Cloud platforms (AWS, Azure) and DevOps tools (Jira, Jenkins, GitHub) is a plus.
• Knowledge of data security practices and integration security protocols.

Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don’t meet every single requirement? 

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

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