Sr. Operations Manager, Marine Experiences

TopView Sightseeing is a New York City-based company offering a variety of sightseeing bus tours. We own and manage the portfolio of brands, including TopView Sightseeing, Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. TopView Sightseeing serves over 500k customers annually, creating unforgettable experiences for New Yorkers and visitors. TopView Sightseeing is a fast-growing company with significant room for growth; it offers a dynamic, one-of-a-kind work environment and is a workplace filled with enthusiastic, engaged, and supportive co-workers.

As a Senior Operations Manager, you will be fully responsible for the New York Water Tours experiences in hospitality, operations and for its operational efficiency. You will play a pivotal role in supporting organizational growth, managing cross-functional teams, and ensuring seamless execution of business operations. The ideal candidate will be a strategic thinker with exceptional attention to detail and a proven track record of optimizing operational efficiency and excellence.

Responsibilities

• Manage and supervise all aspects of the product execution (both front and back of house); ensure flawless product execution and deliver a world class experience consistently throughout all products. 
• Lead products for multiple vessels to ensure timely and successful events and experiences
• Manages and provides day-to-day leadership to personnel 
• Engages in the coordination and execution of a recruitment strategy and schedule that meets the ongoing needs and demands of the business
• Be responsible for hiring, training, scheduling, managing, and performance monitoring of all operations staff
• Conduct audits on all products to assess the talent and coach as needed
• Continually analyzes processes and systems and develops strategies for improving future results
• Communicate with marine teams to anticipate any necessary replacement needs for vessels
• Own concession inventory control & procurement processes
• Determines food & beverage needs for event cruises and co-ordinates with caterer to deliver high quality food with impeccable timing and quantities
• Work closely with the finance team to develop and manage operational budgets; monitor expenditures, identify cost-saving opportunities, and ensure financial discipline within the operations function
• Partner with the Director of Marine Operations to streamline existing products
• Develop, refine and ensure compliance with all SOPs
• Uphold stringent safety protocols for all team members on the vessels and related properties
• Uphold uncompromising food quality standards throughout all operational processes
• Manage coordination for events with external vendors
• Conduct client walk-throughs as needed
• Conduct hand-off calls with private event clients and the sales team.

Requirements:

• Bachelor's degree in Business Administration, Operations Management, or a related field. 
• Proven track record of at least 12 years in operations, with 5+ years in a management role. Hospitality, restaurant, F&B experience preferred.
• Highly hands-on with strong problem-solving capabilities under pressure.
• Ability to make data-driven decisions.
• Thrive in a fast-paced, dynamic environment and adapt to changing business needs.
• Exceptional team management abilities, with a history of building and motivating high-performing teams.
• Excellent communication and strong organizational skills; attention to detail.
• Work schedule is 50+ hours a week; must be available to work weekends and holidays.
• Work locations New York, NY, valid driver’s license required.

Benefits

• Bonus pay
• Paid time off
• Health insurance (medical, dental, vision)
• Pre-tax commuter benefit
• More

Salary Range:
$85,000-$95,000