Sr. Monitoring Engineer

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job SummaryA Senior Monitoring Engineer is responsible for overseeing the design, implementation, and management of monitoring systems while adhering the credit union’s standards and industry best practices. Additionally, a senior engineer is responsible for mentoring less experienced engineers and collaborates with cross-functional teams to improve monitoring strategies.

Job Description

LOCATION

Mountain America Center - Hybrid:

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

Full Time

To be effective, an individual must be able to perform each job duty successfully.

• Lead the design and implementation of monitoring systems for applications, infrastructure, and Information Security.
• Perform monitoring systems upgrades and integrations with other tools.
• Resolve monitoring tool related vulnerabilities according to credit union service level agreements.
• Provide engineering and operational support for the monitoring tools and enterprise dashboards.
• Contribute to research and recommendations of new technologies as it relates to monitoring solutions.
• Identify and contribute to process improvements and automation opportunities.
• Document and maintain systems architectures, configurations, and specifications.
• Provide technical leadership, mentorship, and feedback to other engineers and stakeholders.
• Communicate effectively and professionally with team members and leadership across the credit union.
• Commit to continuously learn and improve, in both technical expertise and soft skills.
• Share on-call support duties.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

EXPERIENCE

• 6+ years of experience in IT systems engineering, administration, or development.
• 3+ years of hands-on experience with enterprise monitoring tools (e.g., Splunk, New Relic)
• Minimum 1 years of professional experience as a technical lead
• Advanced knowledge in delivering enterprise monitoring solutions for various IT systems, technologies, and platforms, such as Windows, Linux, VMware, Azure, AWS, SQL Server, etc.
• Advanced knowledge in application performance, tuning and troubleshooting.
• Advanced knowledge with scripting tools (Bash, PowerShell, Python, etc.)
• Advanced knowledge in REST API calls, and Webhooks.
• Experience with Ansible or other software provisioning tools is preferred.
• Experience supporting a SOC OR SOAR/Enterprise Security tools is a plus
• Familiarity with core credit union/banking systems is preferred.

EDUCATION

Education must be from an accredited institution.

• Bachelor's degree in Computer Science, engineering, a related field, or equivalent experience.

License/Certification

Splunk, New Relic, or other monitoring tool certifications.

MANAGERIAL RESPONSIBILITY

Has no supervisory/managerial responsibilities; however, is expected to provide coaching and/or mentoring to others on the team.

COMPUTER/OFFICE EQUIPMENT SKILLS

Experience with Excel, Word, and PowerPoint are helpful, along with diagramming software such as Visio or Lucidchart.

Language Skills

• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.

OTHER SKILLS & ABILITIES

• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Self-starter with strong organizing and time management skills.
• Adaptive to change, responds positively to altered circumstances or conditions.
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
• Excellent interpersonal skills including the ability to collaborate with other teams as needed.
• Data analytics and data validation skills.

PHYSICAL ABILITIES / WORKING CONDITIONS

• Ability to sit, talk and hear consistently
• Ability to stand, walk, and use hands to handle or reach occasionally
• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Ability to lift up to 10 pounds occasionally

ENVIRONMENTAL

There are no unusual environmental factors. Work is conducted in typical office setting with moderate noise (e.g., business office with computers and printers, light traffic).

•  May be required to work occasional evenings and weekend hours to support production releases and resolve system issues.

Noise Environment

• Moderate noise (business office with computers and printers, light traffic).
   

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.