Sr. Marketing Manager, End User Experience

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

People-powered Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power Of You .

***Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently***

As Sr. Marketing Manager End User, you’ll be responsible for the monetization of residents through higher registration attachment rates, increased utilization and fee collection.

Your role in our future:

• Design and execute all end user marketing strategies to ensure maximum demand and usage.
• Create and execute all resident facing campaigns responsible for increases in registration rates and adoption.
• Create weekly dashboards and KPI’s to report on process and attachment rates for new residents.
• Work with product and marketing to implement enhancements and processes to drive registration at communities when observed.
• Help drive monetization strategies to deliver all resident reoccurring fee targets.
• Work to collaborate with CIC team to ensure end user registration strategies are communicated and aligned with call center activities.
• Create comprehensive feedback loop and satisfaction reporting methodology to share with key stakeholders.
• Collaborate with the CSM and marketing team to create and execute an optimized nonintegrated community registration process and nurture program.
• Evaluate and adjust strategies to meet and exceed all end user KPI’s.
• Talk to end users and Property managers to determine pain points in usage and registration process and recommend improvements
• Responsible for Monitoring and reporting on reoccurring resident fees
• Translate reporting into actionable insights, going beyond just presenting the numbers to drive strategic decisions.
• Leverage accumulated marketing and locker knowledge to assist in the budgeting and forecasting processes.
• Prepare key sections of a monthly operations report and help develop new reports as needs arise.

Your profile:

• Bachelor’s degree preferred.
• A minimum of 5+ years of operations experience required.
• Experience in Multifamily industry is a plus.
• Experience and proficiency of Salesforce
• Organized working style, ability to work in a fast-paced entrepreneurial environment, multitask and stage workload to meet overlapping deadlines.
• Strong creative thinking, communication, written and verbal.
• Problem solving and critical thinking skills are a must!

This position has a salary range of:

$98,200.00 - $147,300.00

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.