Sr. Manager, User Experience Strategy

Blue Yonder is seeking an innovative, captivating and forward-thinking Solution Experience Strategist to elevate the Experience Layer outcomes – both internally and externally – for Prospect & Customer advocacy. This strategic role is at the forefront of transforming our product and pioneering a new culture centered around experience-driven strategies. Reporting directly to the Chief Design Officer, you will be responsible for:

• Bridging the opportunity gaps between Pre-Sales and customers to ensure the investment in Design is being implemented

• Driving the use of design tools/thinking regardless of job function

• Translating external insights and feedback to ensure they inform meaningful product development

• Storytelling about our strategy – what’s new and where we’re going 

• Capturing the hearts and minds of the market (prospect/customer) 

You will play a key role in shaping how our company transitions from app-based to cloud-platform to agent-driven solutions to pioneer system autonomy for the supply chain.

Key Responsibilities:

• External Feedback Integration:

  • Act as a conduit between external-facing insights (from customers, partners, users, and industry trends) and Pre-Sales (prospect customer) to ensure insights captured feed into the UX Insights & Research Program.

• Evangelism and Thought Leadership:

  • Serve as a key evangelist for the Experience Program—engaging with strategic accounts, and customer forums.

  • Articulate the evolving role of technology in shaping user experiences, with a specific focus on agent-based interactions and AI integration.

• Product Experience Strategy:

  • Participate in the strategic vision for product experience across the company, aligning with the Chief Design Officer’s broader UX strategy and company goals.

  • Champion the transition from app-centric models to agent-driven ecosystems, ensuring that users are empowered by our technology.

• Cross-Functional Collaboration:

  • Collaborate with pre-sales and customer success teams to communicate the value of experience-driven product features, driving internal and external alignment

  • Advocate for consistency is table stakes across platforms, ensuring that experience continuity and quality are foundational to our design and development efforts.

• Metrics and Continuous Improvement:

  • Map success metrics for UX engagement towards increase win-rate for prospect and renewals for customers—Experience impact towards business growth

What We Are Looking For:

• Bachelor’s or Master’s degree in Design, Fine Arts, or related field. Ideally in Library Sciences or HCI

• 5+ years of experience in product management, user experience, or design leadership roles, with a focus on bridging strategy, UX, and product development.

• Excellent communication, leadership and project management skills and storytelling abilities, with experience presenting to senior leaders, partners, and industry stakeholders.

• Proven track record of capturing and operationalizing external feedback into meaningful product enhancements.

• Experience working with large-scale platforms and transitioning from traditional app-based systems to more modern agent-based or AI-driven interactions.

• Strong understanding of UX principles and how they influence product development.

• Ability to lead cross-functional teams and foster collaboration between product, design, and engineering departments.

• Analytical mindset with the ability to define, track, and optimize key experience metrics.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.