Sr. Manager, Seller Revenue Operations

Posted 18 Days Ago
Be an Early Applicant
4 Locations
Remote
95K-115K Annually
Mid level
eCommerce • Retail
The Role
The Senior Manager, Seller Revenue Operations will oversee sales operations, improve sales techstack, provide data analysis, and lead a team to drive revenue growth at TCGplayer.
Summary Generated by Built In

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role: 
An eBay company, TCGplayer is on a quest to be the most trusted trading card game (TCG) platform — connecting and empowering the hobby community. Founded by and for TCG enthusiasts, we operate a global marketplace, and create tools, technologies and solutions that help small businesses simply and profitably sell TCGs at scale.

As Senior Manager, Seller Revenue Operations, you will join the Seller Growth & Success team who are responsible for supporting sales, revenue, and seller enablement growth at TCGplayer from top of funnel lead generation all the way through to upsells and retention of existing sellers. These responsibilities focus primarily on TCGplayer.com sellers on our core marketplace platform, and ROCA robotics business.

The Senior Manager of Seller Revenue Operations will collaborate across marketing, sales, account management, and customer support teams to drive wins, insights and analysis that can help us identify growth opportunities in the market and efficiencies in day-to-day operations. 

Reporting into the VP of Seller Growth & Success, the right candidate is someone who is data centric, process oriented, systems savvy, and entrepreneurial. Success in this role requires the ability to maintain and implement a best in class sales techstack, while also leveraging insights from them to improve business operations. This role will also be responsible for managing a team of direct reports who will work in tandem with you to drive outcomes on a weekly basis. 
What you will accomplish: 

  • End-to-end responsibility for managing all aspects of sales use of Hubspot, including administration, configuration, data integrity, dashboards and reports, imports/exports, leads analysis, and user training

  • Own reporting and data analysis for all seller activity on TCGplayer predominantly through database tool Snowflake, and data visualization tool Tableau.

  • Partner cross-functionally with Marketing, Sales, Account Management, and Customer Support  to drive go-to-market strategies and achieve growth goals.

  • Review and improve the tech stack and tools of our go to market motion, primarily dealing with Hubspot, but also interacting with tools such as Zoom, Slack, and Zendesk.

  • Identify performance trends and customer insights through the proactive analysis of reports and dashboards to come up with improvements to the go to market motion.

  • Participate in the development and delivery of sales enablement and training materials to ensure professional growth for team members

  • Lead a team of Revenue Operations associates by helping them grow professionally and contribute to the success of TCGplayer businesses.

  • Other duties and projects as assigned.

What you will bring: 

  • Bachelor's degree or equivalent experience (advanced degree or MBA is a plus)

  • 3-7 years experience in Sales/Revenue Operation within a marketplace platform or working with small and medium sized business customers

  • Experience designing and implementing sales processes and infrastructure while leveraging data to drive influence and strategy

  • Mastery of Hubspot with expertise in leading Hubspot improvement efforts

  • SQL fluency for report generation and dashboard management

The base pay range for this position is expected in the range below:

$95,000 - $115,000 with variance specific to individual US states

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the TCGplayer Careers website or apply for a job with TCGplayer.

TCGplayer, a subsidiary company of eBay, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

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Top Skills

Hubspot
Slack
Snowflake
SQL
Tableau
Zendesk
Zoom
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The Company
HQ: San Jose, CA
26,035 Employees
On-site Workplace

What We Do

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. Our portfolio of brands includes eBay Marketplace and eBay Classifieds Group, operating in 190 markets around the world.

We offer sellers the ability to grow a business with little barrier to entry regardless of size, background or geographic location. We never compete with our sellers. We win when our sellers succeed. Buyers who shop on our Marketplace and Classifieds platforms enjoy a highly personalized experience with an unparalleled selection at great value.

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