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A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.
Thumbtack by the Numbers
- Available nationwide in every U.S. county
- Over 85 million projects started on Thumbtack
- More than 11 million 5-star reviews and counting
- Pros earn billions on our platform
- 1000+ employees
- $3.2 billion valuation (June, 2021)
About the Growth Operations Team
Thumbtack’s Growth Operations team is a tight-knit group whose mission is to connect strategy to execution and enable our front-line go-to-market teams. We serve as the cross-functional bridge between Sales and revenue supporting functions such as Product, Marketing, Internal Tools, and Finance. We take ownership of process, tooling and end-to-end experience of go-to-market teams in acquiring and maintaining Thumbtack’s network of professionals.
Who are we? We are well-rounded operational leaders with advanced skill sets in consultative process improvement, robust analytical decision making, strategic thought leadership, implementing effective tooling strategy, and in leading world class project management.
About the Role
The Sr. Manager, Sales Compensation is a functional head and people-leader responsible for leading compensation strategy, design and administration for all go-to-market teams on a variable compensation plans. This role is responsible for driving operational efficiencies around planning and compensation administration while managing the timely and accurate roll-out and monthly payout of commissions and bonus plans. Also, applying rigorous analysis on ROI, payback, and performance management.
Your Responsibilities
- Manage a team of several direct reports on and off-shore, lead personal development efforts and build a positive team culture
- Develop and implement compensation plans that attract and retain great talent, drive the right behaviors, and align to the company’s strategic objectives
- Build Sales payback models and cost per sale analysis
- Manage the end-to-end sales crediting and commissions processing process to ensure accurate payments and internal compliance.
- Support the financial accrual process for monthly commission estimates
- Work with key business partners to implement processes, systems and tools to improve compensation administration, communication, and analysis
- Create monthly forecasts and related reporting to track sales performance and identify areas for improvement
- Enable effective quota setting with robust analysis and best practices
- Extensive cross-functional collaboration with Finance, People and Sales teams
What you’ll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
- 5+ years experience supporting sales teams in creating, designing, and operationalizing sales compensation plans
- 3+ Years managing direct reports
- BA/BS degree -- preferably in accounting, finance, or business-related field
- Strong knowledge of sales processes, segmentation, sales staff sizing, sales analysis, and reporting
- Proficiency using SQL, Incentive Comp Management software (ICM), Business Intelligence tools such as Tableau Software, and Google-suite
- Strong experience with Salesforce CRM managing projects and workflows
- Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change
- Strong communicator with experience working across multiple levels of leadership
- Proven track record of delivering multiple projects, attention to detail and timelines
Bonus points if you have
- Experience implementing Incentive Compensation Management (ICM) software
- Experience in a marketplace business
- Experience with Jira or similar Project Management software
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.
#LI-Remote
Benefits & Perks
- Virtual-first working model coupled with in-person events
- 20 company-wide holidays including a week-long end-of-year company shutdown
- Library (optional use collaboration & connection hub) in San Francisco
- WiFi reimbursements
- Cell phone reimbursements (North America)
- Employee Assistance Program for mental health and well-being
Learn More About Us
- Life @ Thumbtack Blog
- Virtual-First is Here to Stay
- Follow us on LinkedIn
- Meet Our Pro Advisory Board
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .
Top Skills
What the Team is Saying
What We Do
We’re Thumbtack, a technology company helping millions of people confidently care for and improve their homes. Our homeowners get personalized guidance on what to do and when to do it as well as who to hire from our growing community of 300,000 local service businesses. Every day in every county of the U.S., people turn to Thumbtack to complete small fixes, routine maintenance, and major improvements. With 11 million 5-star projects and counting, we empower homeowners to take control and local businesses to grow.
Why Work With Us
Bringing the $600 billion+ home services industry online, Thumbtack is a technology leader creating a new era of home care.
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Thumbtack Offices
Remote Workspace
Employees work remotely.
We know great talent exists everywhere. Our virtual-first model empowers our teammates to choose where they live and work.
