Sr. Mgr, Planning & Operational Tools

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the role and the team:

At eBay, we believe great products don’t just happen—they’re built with passion, collaboration, and an aim to make things better.   That’s where the Core Product Excellence team comes in. Our mission is to improve how we build and launch products that Buyers and Sellers around the world love.  We are dedicated to optimizing every stage of the product development lifecycle—streamlining processes, accelerating delivery, and empowering cross-functional teams to focus on outcomes and magical customer experiences.   If you’re excited about shaping the way great products come to life and improving experiences for millions, we’d love for you to join us!

As the Senior Manager of Planning & Operational Tools, you will build and lead a team dedicated to developing, implementing, and optimizing tools that enhance strategic planning, execution efficiency, and operational excellence. You will define the architecture for planning and operational tools, leverage AI-driven automation, and create real-time reporting capabilities that provide insight into capacity and resource allocation. Your work will enable cross-functional teams to make data-driven decisions, streamline workflows, and drive continuous improvement at scale.

This is an opportunity to build a function from the ground up—designing, implementing, and evangelizing AI-powered solutions and tools that automate manual processes, optimize resource allocation, and provide executives with critical insights. If you are passionate about building scalable systems, driving operational efficiency, and shaping the future of product execution, we want you on our team!

What you will accomplish:

Lead the Strategy & Delivery of Tools

• Build and enhance the suite of planning and operational tools to drive efficiency, execution, and decision-making across teams.

• Identify gaps in existing solutions and propose tools to improve operational workflows within the Core Product organization.

• Design and implement AI-powered automation to reduce manual work, enhance reporting, and streamline operational processes

Enable Strategic & Execution Planning 

• Develop real-time insight into capacity, resource allocation, and workflow execution.

• Partner with Program Management and leadership to assess project feasibility and dynamically adjust to changing requirements.

• Build solutions that automate roadmap updates, status tracking, and resource utilization reporting to enhance productivity and visibility.

Own Reporting & Operational Excellence Metrics

• Define and lead key operational excellence and capacity allocation metrics, providing real-time insight into team performance.

• Build and maintain forecasting tools for resource demand planning, ensuring teams and leadership have accurate, up-to-date insights for decision-making.

• Be the source of truth for operational data, ensuring leadership has the insights needed to drive better strategic and execution planning.

Drive Innovation & AI-Driven Solutions

• Leverage AI and automation to transform how teams report on progress, allocate resources, and implement work.

• Conduct research and engage with partners to identify problems and develop user-centric AI-powered solutions.

• Stay ahead of industry trends to introduce innovative tools and automation that drive efficiency and visibility.

Cross-Functional Collaboration & Enablement

• Partner with engineering, product, design, operations, and business leaders to align tools with strategic and execution planning needs.

• Collaborate with IT and procurement teams on tool selection, implementation, and vendor management.

• Evangelize tools across the organization, ensuring high adoption rates through training, enablement, and ongoing support.

What you will bring: 

• 7+ years experience across either product management, operations,  and/or program management, with a strong focus on tools, and systems

• Experienced knowledge of Airtable and proven solutions built for planning use cases.  Additional familiarity with platforms like Jira, Confluence, Jellyfish or similar tools is a plus. 

• Experienced knowledge and proven solutions in AI to automate workflows,  reporting, and better supplement manual operational processes. Experience supporting annual and quarterly planning in a product development environment within a matricized organizational structure. 

• Deep understanding of product development lifecycles, including ideation, design, development, testing, and deployment. Experience with agile methodologies and product roadmap creation

• Experience working with Design and UX, as it’s crucial you’re able to think deeply about product design decisions and have an understanding of how to create simple user interfaces across a variety of partners technical and non-technical

• Experience performing data analysis and using data visualization to help influence senior leaders to make prompt decisions based on the analysis

• Experience working closely with multidisciplinary teams and various leadership levels to ensure that solutions align with all department needs.

• Experience working with IT procurement teams, finance, and vendors as part of the overall tools management process

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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