Sr. Manager, Workplace Experience

About Ancestry:
When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, empowers journeys of personal discovery to enrich lives. With our unparalleled collection of more than 40 billion records, over 3 million subscribers and over 23 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving and sharing the most important information about themselves and their families.
We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.
Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. 
Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

Job Description:

We are seeking a forward-thinking and experienced Senior Manager, Workplace Experience to lead the strategic workplace experience across our Lehi and San Francisco offices while supporting the evolving work environment. In this pivotal role, you will manage physical workspaces, foster exceptional in-office and remote employee experiences, and drive operational excellence. This role involves close collaboration with leadership, HR, IT, and other key teams to create an engaging, inclusive, and seamless employee experience that meets the needs of today’s hybrid workforce.

Key Responsibilities:

• Lead Workplace Experience Strategy: Manage the Places teams in Lehi and San Francisco, ensuring the physical office environment aligns with the needs of a hybrid workforce and enhances the overall employee experience.
• Hybrid Work Optimization: Develop and implement strategies that support a thriving hybrid work culture, promoting collaboration and connection both in-office and remotely.
• Physical Security & Emergency Preparedness: Oversee all aspects of physical security, including badge control systems, guard services, and emergency systems like Everbridge. Ensure compliance with Workplace Violence Prevention Programs (WVPP) and Injury & Illness Prevention Programs (IIPP).
• Real Estate Operations Support: Work closely with the Senior Director to assist in overseeing real estate operations, providing support in managing broker relationships, sublease tenant coordination, and property management, while contributing to the evaluation of future hybrid workplace needs.
• ESG and Impact Reporting: Collect and analyze data for ESG and Impact reporting across U.S. and global locations, supporting corporate sustainability initiatives.
• Employee Amenities Management: Oversee onsite amenities like cafés, fitness centers, and other services, ensuring optimal employee experience while managing budgets effectively.
• Budget & Financial Oversight: Manage the U.S. Places budget, ensuring fiscal responsibility while delivering top-tier workplace experiences.
• Executive Collaboration: Build strong relationships with C-level executives to ensure that the Places team supports both in-office and remote teams, enhancing employee satisfaction and productivity.
• Member Services & Front Desk: Partner with member services to provide top-notch support for front desk inquiries, ensuring seamless customer and employee interactions.
• Facilities Operations: Ensure all building maintenance and cleanliness meet high standards through regular inspections and coordination with Places team members. Oversee the smooth operation of office services, including mail handling, snack programs, and space management.
• Team Leadership & Development: Lead, mentor, and develop the Places team, fostering career growth, performance excellence, and a positive workplace culture that adapts to hybrid work dynamics.
• Cross-Functional Collaboration: Work closely with HR, IT, and other internal teams to address and resolve onsite and remote employee experience issues, ensuring all workspaces meet the needs of our hybrid workforce.
• Employee Engagement & Wellness: Design and implement initiatives that promote employee wellness, satisfaction, and engagement across both physical offices and remote settings. Organize events and wellness programs that strengthen morale and build community in a hybrid environment.
• Data-Driven Decision Making: Assist in gathering and analyzing employee experience data, supporting the Senior Manager in presenting insights and strategies to leadership for continuous improvement in workplace experience for both in-office and remote employees.
• Hybrid Workforce Policy Implementation: Support the implementation of HR policies and programs designed to enhance the hybrid work experience, ensuring fairness, inclusivity, and purpose for all employees, regardless of location.

Qualifications:

• 5-7 years of experience in workplace experience, facilities management, or a similar role, with a focus on hybrid work environments preferred.
• Demonstrated experience managing workplace operations and enhancing employee experience across both in-office and remote settings.
• Strong understanding of workplace technology, physical security, emergency preparedness, and office management best practices in a hybrid work context.
• Proven ability to manage budgets, deliver projects on time and within budget, and handle complex operational logistics across multiple locations.
• Exceptional interpersonal and communication skills, with experience building relationships with senior leadership and collaborating across teams.
• Deep understanding of employee engagement and satisfaction metrics, with a track record of developing programs that enhance workplace culture in both office-based and remote work settings.
• A proactive problem-solver who thrives in fast-paced, dynamic environments and is comfortable juggling a wide range of responsibilities.
• Advanced working knowledge of Microsoft Office; experience with Oracle, Workday, or similar enterprise systems is a plus.

Additional Information:

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.