Sr. Manager, People Operations

Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops). 

Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).

Having raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships — responsibly. 

We’re also proud to have received recognition from the fintech world. Awards we’ve won include: 

• 2023 Best Consumer Lending Program by Tearsheet
• 2023 Best Point of Sale Product by Fintech Breakthrough
• 2022 Best Consumer Lending Solution by Finovate
• 2022 Best Emerging Lending Platform by Lendit (now Fintech Nexus)

But what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies.)

As a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.

Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together. 

This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:

• Put customers first (that’s our M.O.)
• Act fast (leverage our startup environment).
• Lead the way (show and tell).
• Take ownership (everyone is hands-on here).
• Be a good human (no egos, build financial products that do right by people).

Learn more about our values here. 

The Role

The People Operations team is dedicated to creating a first-class employee experience that empowers and supports our employees in their roles at Wisetack. As the People Operations leader, you will have the opportunity to lead a wide range of People initiatives and programs that drive our employee experience and culture. The Senior Manager, People Operations is a strategic and hands-on role where you can develop new programs, policies, and approaches and build upon our People Operations infrastructure.  This role reports directly to and works closely with the VP of People to ensure we deliver for our employees and business.

Responsibilities

Strategy and Leadership:

• Lead the operational aspects of the employee lifecycle, including onboarding, performance management, rewards, development, and offboarding. Provide expertise, guidance, and mentorship across the People team. This role manages a Senior HR Generalist. 
• Develop, implement, and maintain HR strategies, programs, policies, and practices that align with Wisetacks' goals in partnership with the VP of People. 
• Partner closely with our PEO and vendor to ensure we provide an exceptional employee experience and optimize our resources. 

Talent Management and Development:

• Oversee bi-annual performance management cycles to ensure they align with Wisetack’s goals of providing a consistent, objective, and meaningful evaluation of employee performance and career development.
• Maintain and develop operational processes to support talent management initiatives and programs. 
• Collaborate with the VP of People and HRBP to drive initiatives to support employee growth and development, including career pathing, development plans, training, and support.
• Oversee the operational aspects of the employee lifecycle, including onboarding, performance management, rewards, development, and offboarding. 

Culture and Employee Experience

• Lead our bi-annual employee engagement survey process to gather employee feedback and measure employee engagement to ensure continuous improvement of the employee experience. 
• Become a trusted and respected expert and consultant to leaders and employees on people team programs, policies, and practices. 
• Develop people operations programs that foster a culture that aligns with Wisetack’s values and support our efforts to create an inclusive and equitable workplace. 

Compensation, Benefits and Payroll:

• Collaborate with the VP of People and external compensation consultant to maintain, update, and develop competitive compensation and benefits programs that align with Company goals and market demands. 
• Provide partnership and guidance to Talent Acquisition and managers to ensure we remain competitive while upholding our compensation philosophy and practices. 
• Oversee compensation and benefits administration, including partnering with our PEO to analyze our benefit offerings and required legal compliance reporting and standards.
• Develop, update, and maintain our leave of absence programs, including guiding employees and managers and partnering with our external leave of absence vendor. 
• Oversee our bi-weekly and semi-monthly payroll processing in partnership with our PEO and act as a backup for the Senior HR Generalist.

Compliance and Risk Management:

• In partnership with our internal Legal and Compliance teams and PEO, ensure compliance with employment laws and regulations across multiple states.
• Develop and implement policies, practices, and procedures, including maintaining and updating the Employee Handbook and other people policies. 
• Collaborate with our PEO and cross-functional partners to comply with audits and regulatory requirements.

People Systems and Metrics

• Monitor and evaluate PEO performance, making recommendations to enhance service quality and renegotiate terms as necessary.
• Develop and regularly report on key HR metrics to assess organizational effectiveness and employee experience, identify opportunities, and make data-driven decisions.
• Keep current on industry trends and organizational needs to provide insights and recommendations for improving our operational practices, including HR systems, external vendors, and procedures, to ensure we build efficient and scalable operations that serve our teams and business objectives.  
• Serve as the administrator of internal HR systems and vendor programs.

Requirements

• 5+ years of HR operations experience in a start-up or technology environment,  with at least 2 years in a leadership role. 
• Prior experience working in a PEO relationship and/or experience with payroll management.

• Experience designing and implementing scalable HR operations programs and processes.
• Demonstrated ability to build strong partnerships and influence across functions and levels of an organization.
• Strong knowledge of HR best practices, industry trends, and legal requirements.
• Proven project management and organizational skills and ability to juggle multiple priorities.
• Strong problem-solving skills, ability to understand an issue, investigate solutions, and develop recommendations.
• Excellent written and verbal communication skills.
• Strong working knowledge of HR tools and systems, including Lattice, Charthop, Ethena, Checkr, and Excel (comfortable using lookups, pivot tables, if statements).

Bonus points

• Fintech experience 

Conclusion

The range of base salary for the position is between $137,500-$192,500, plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.

Spend a little time on our About Us page and check out our Press page and our blog for more. If you think this might be a fit, we’d love to hear from you!