Sr Manager Operations

TopView Group, a well-established sightseeing company with over a decade of successful operations in New York City, is currently experiencing rapid growth on a global scale. Powered by in-house technology, TopView Group creates one-of-a-kind experiences for everyone around the world. Our rapidly growing portfolio of products provides a variety of popular adventures, including hop-on hop-off bus tours in NYC and London, special events such as Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. We are also planning to expand to Paris, Washington DC, San Francisco, and many other exciting locations.

Our company culture thrives on fast pace, innovation, and productivity, catering to more than one million guests annually. As we experience this exceptional growth, we are seeking a dynamic and skilled professional to join our team as Senior Manager for the Operations group. We are searching for an individual who brings to the table a start-up mentality since our company is rapidly scaling and focused on being competitive and innovative while challenging ourselves at every opportunity. If you are ready to build something big then you are the perfect fit! We believe that in-person collaboration is critical for TopView Group’s continued success, therefore this role will be a full time, on-site position at our facility located in Midtown Manhattan. 

Responsibilities

• Plans and oversees strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional area of focus.
• Establishes and implements short and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness and effects changes required for improvement.
• Provides strategic advice and recommendations to leadership in developing, implementing, and evaluating new or modified operating policies, practices, and procedures within the specified functional area of focus.
• Provides professional consultation and leadership to all faculty and staff employed by the component and service as the principal point of expertise on all matters relating to the specified functional area of focus.
• Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within a specified functional area of operation, as applicable to the specified functional area of focus.
• Designs, coordinates, and implements training programs for personnel within the organization and its components regarding the nature and application of operating policies and procedures.
• Manages and/or provides day-to-day leadership to various technical, professional, and/or administrative personnel engaged in specified project activities, as appropriate to the position.
• May represent the organization to governmental agencies, national organizations, and/or the general public; may represent the principal executive at various community and/or business meetings, as assigned.
• Performs miscellaneous job-related duties as assigned.
• Manage the field operations of dozens of employees daily
• Create schedules that cover all shifts and are within the overtime guidelines of the company.
• Responsible for monitoring company policies and enforcing them.
• Train, test, and evaluate new employees in the operations department.
• Report daily to the Director of Operations and advise regarding improvements for the department.
• Respond to daily operational developments and emergencies.
• Serve as a source of knowledge to both employees and customers.

Qualifications

• Minimum 3 years of managing a team of at least 50 People
• Proven track record of at least 12 years in operations, with 5+ years in a management role
• Exceptionally dependable, reliable, and punctual
• Excellent oral and written communication skills
• Highly detail-oriented with a strong sense of urgency
• Ability to prioritize and multi-task in a fast-paced environment
• Computer literate with proficiency in Word, Excel, and Google Docs
• Ability to work flexible and extended hours as needed
• Must have a reliable smartphone
• Must have availability to work weekends and holidays

THIS ROLE IS 30% OFFICE AND 70% FIELDWORK OF MONITORING, EVALUATING, AND TRAINING STAFF.

Job Type: Full-Time

Pay Range: $100k-$125k, annually plus bonus and benefits

Schedule:

• 10-hour shifts
• On-call responsibilities
• Will include Weekend and Holiday shifts